Hewlett Packard Enterprise Hiring for Director – Global Support Remote at Pune, Mahārāshtra Full Time

Director – Global Support Remote

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

Job Description:

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

HPE Services is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do:

Responsible for leading the North America delivery for Operational Services portfolio TECHCARE and Complete Care ALL products in Compute and Storage. Overall North America’s 85% of remote support work operated at a budget of $12M Annual. This leader works with Sales, Account teams and Field and Supply Chain partners to deliver enhanced Incident management role for Global Support. Responsible for Customer experience, operational performance, escalations, cost optimization, deliver on budget, transformation initiatives. This role is strategically important from North America perspective as more than 85% of the work has been consolidated in India – delivered out of Pune and Bangalore. The position is based in PUNE.

• l Leads, defines, and develops  end-to-end strategic direction and plans, covering service delivery readiness and support lifecycle.
• l Leads key initiatives on behalf of functional and senior management. Accelerate change through utilization of in-depth understanding of partner/customer business and complex requirements to develop business case, validate the solution and demonstrate services added value.
• l Works across cross-functional E2E delivery and create/foster a mutually beneficial relationship and fuel profitable growth with the Product & Services Business Groups, Portfolio, Business Development, Sales and Delivery/Delivery Support teams.
• l Provides thought leadership and program management for initiatives that significantly aligns with the business portfolio, selling motions, competitive advantages and accelerated customer loyalty.
• l Cultivates a “Customer Centricity” culture of accountability, responsiveness, and innovation.
• l Creating a working environment that is conducive to individual growth, high performance, is challenging and rewarding.
• l Assigns responsibilities, provides direction, leadership, and coaching, removes barriers as needed to enable direct reports to execute their roles and achieve objectives and goals.
• l Drives a winning culture and actively demonstrates the HPE Core Values (Partner, Innovate, Act)
• l Provides coaching, mentoring and guidance to peers and employees within the org through active listening and being receptive.
• l Through rigorously executing the talent review process, drive initiatives to improve effective employee development, recognition, retention and utilization of company human capital (e.g. develop rotational programs, re-skilling programs, etc.).
• l Leadership for Site growth working with HPE Services Verticals.

Knowledge and Skills:

• l Recognized as authority in area of Technology, Operations Management, Customer Engagement, Service Delivery, business models, business strategies and processes.
• l Highly motivated, decisive, detail oriented with ability to understand the global picture and drive high quality outcomes.
• l Excellent understanding of Hewlett Packard Enterprise, its product/services offerings and routes to market.
• l Demonstrate excellent knowledge of HPE corporate organization, policies and cross functional roles/objectives.
• l Solid understanding of service business management principles, financial expertise and strategic planning methods.
• l Solid thought leadership, influencing and driving change across multi-faceted aspects of business, functions and/or customers for all aspects of service lifecycles.
• l Strong skills in problem detection as well as problem analysis of root causes.
• l Strong skills in organizational design, management of people, team productivity/dynamics & business relationship
• l Proven ability to lead teams to achieve results, exercise independent judgment and handle unique situations to accomplish goals in tight time frames/significant pressure and in demanding situations.
• l Solution oriented. Proactive approach to problem solving. Ability to tackle tough issues and manage escalations to resolution in a heavy cross-functional environment.

What you need to bring:

• l Experience in having directly managed large(250+) teams and proven track record of having led teams through significant change and transformation.
• l Proven track record of having driven innovation to unlock new value from process and resources.
• l Strong communication skills and ability to engage with partners/ colleagues across the globe.
• l Experience in managing global delivery, servicing multiple countries/ geographies.
• l Proven track record of having developed talent.
• l A strong advocate and practitioner of Diversity and Inclusion

What we can offer you:

A competitive salary and extensive social benefits 

Diverse and dynamic work environment 

Work-life balance and support for career development  

An amazing life inside the element!

Want to know more about how you can make your mark with us? 

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HPE is an Equal Employment Opportunity/Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Process Improvements {+ 7 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Director

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.