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Group Company: HDFC Bank Limited
Designation: SL Initiative-Officer
Position description: To execute Aadhar enrolments at the enrolment branches
Primary Responsibilities:
Aadhaar Operator:
Brief the enrolment process to resident before and during enrolment to put the resident at ease and facilitate data capture
To capture Demographic and Biometric data of the resident getting enrolled in the Aadhar client software
As per UIDAI act, should collect the original guideline documents from customers for enrolment and updation
Ensure compliance and 100% target achievement
Central Team:
Support and co-ordination for releasing timely MIS in end to end business activity in achieving overall business target for the PAN in Self-Help Group/
Joint Liability group assets and liability business through a team of Cluster heads/Outreach Managers/Empowerment Managers.
Business (both asset and liability) support role for business development in the given Region comprises of one or few states.
Overall support of hiring and manpower placement, PIP management,Attrition monitoring and HR related compliance monitoring
Coordination in staff training and new process / policy changes.
Responsible for providing the support and end to end tracking of business / recovery / OTR / delinquent account follow up at cluster / regional level.
Providing the timely MIS at the cluster / zonal level for various reporting purpose
Ensure 100% complaince in the region
Collection operational activities – Driving for digital adoption,solving technical queries,receipts reconciliation, manual debits, OTS letters follow up and maintenance of recovery records
Coordinators:
Assisting Regional Business Head/Area Collection Manager – SL Initiative
Coordinating region activities and stream line information flow between different clusters and RBH/ACM office.
The function involves working in conjunction with the RBH in overseeing the functioning of various branches. Coordination with branches to ensure that process and procedures laid down are adhered to.
ACM Coordinators involves in driving the Collection officers for maximum recovery in delinquent accounts, debits raising, receipts reconciliation and all other MIS works
MIS, Budgets / Targets Setting : The job involves preparation of Budgets for the Region, Generation & compilation of reports, preparing MIS , handling complaints etc.
Updation of correct mapping for entire staff in the region in eManpower portal on monthly basis
Additional Responsibilities:
Productivity-
Aadhaar Operator – 16 enrollments per working day
Central team (Business support)
End-to-end Channel support – Weightage 50%
100% complaince – Weightage 30%
Query resolution – Weightage 10%
Issue resolution – Weightage 10%
Central team (HR & Finance support)
End-to-end HR complaince – Weightage 50%
Driving hiring gap- Weightage 10%
PLP,Allowance & HR related queries – Weightage 20%
MIS Support – Weightage 20%
Central team (Collection Support)
Digital adoption – Weightage 20%
Technical query resolution (Digital app for Collections)- Weightage 20%
Receipts reconciliation- Weightage 20%
Manual debits handling- Weightage 20%
OTS letter follow up and maintenance in the system- Weightage 10%
MIS support- Weightage 10%
Educational qualifications preferred
Category: Bachelor’s Degree, Master’s Degree
Required work experience
Industry: BFSI
Role: Fresher/Sales
Years of experience: 1 to 3
Required Competencies:
Should have completed minimum 2 year in the current job role.
Excellent communication & interpersonal skills.
Should be familiar with banking operations and procedures
Performance, branch experience, and customer orientation will be the key determinants.
Proficient in MS Office – Word, Excel & Power Point.
Required Knowledge:
Work experience in the profile
Required Skills:
Graduate and above
Other:
Reporting Designation: Product Manager/Outreach Manager/Collection Manager/Regional Business Head/Area Collection Manager
Reporting Department-Sub BU: SL Initiative Support
