Receivables Management Manage and deliver portfolio indicators including 30 plus delinquency, NPA management.
Achieve Baseline Collection Efficiency (CE) Targets rolled out for the State/Region and Improve Upon.
Analyzing the existing strategies and bringing in new strategies, if required.
Bucket wise resolution rates to be monitored Achieve Baseline Collection Efficiency (CE) Targets rolled out People Management Ensure optimum staff Hiring in line with approved ACRs Tracking and analyzing productivity of the team members.
Giving motivation to the team and ensuring high morale.
Understanding of Training need & to ensure relevant training for all team members Process Management All Banks process to be adhered to in totality in Unit performance Uploading of trails on web collections Agency management (HDB) as per banks processes CRM resolutions within defined TAT and process Increase Digital Payments to reduce cost.
Personal development Build and maintain relationship with peers, superiors and clients.
Keep all members of the team informed of issues affecting the success of the business.
Personal initiatives w.
portfolio control, customer response etc.
Time management, negotiation skills, Business acumen.
Sufficient hands on work experience of min. 2 years and above in financial industry
Should have managed a team of agencies staff/outsourced staff demonstrating high level of competence.
Should be mature enough to handle customer and agency executives/vendors pressurized situations and ensure targets /deadlines
Should be mature enough to handle people in pressurized situations and ensure targets /deadlines met.
Should possess good communication skills
Good leadership quality and moulding and supporting the team for desired results as per management expectations(for agencies/off-rolls staff)
Should be able to handle deadlines and compliance items
Should be good on follow up and accomplishment of targeted achievements