NSDL KYC Registration Agency/Know Your Customer forms processing Normal account closure processing Transfer cum closure cum waiver (TCW) account closure processing Transmission cum closure of account request processing Various account modification requests processing like Change of address, change of mandate/debit bank account details, nominee details, change of name individual/corporate, change in authorized signatories, freeze/unfreeze request and etc.
Dematerialization Request Form (DRF) processing Conversion of mutual fund into dematerialized form requests processing Rematerialization/Redemption request processing Appropriate record keeping of undelivered or rejected Dematerialization Request Forms.
Co-ordination with customer/Depository Central Processing Unitsfor undelivered Delivery Instruction Books.
Supportive interaction with Retail, Region branches for query resolution.
Adequate legal representation/co-ordination for cases Motivate/educate staff for smooth and streamlined operations.
Convey failed/rejected transactions to the clients, send proper intimation.
Mark off the available slips prior to closing accounts.
Mandatory call back of all reports.
Generation and tally of daily reconciliation of reports To obtain dormancy confirmation from customer Confirmation to be obtained from customer for 5 or more International Securities Identification Numbers to be transferred.
Ecall back activity to be completed on same day As a precautionary measure, in-house concurrent audit activity to be done.
Scanning and uploading of Delivery Instruction Slip.
Focusing the clients who are eager to avail Speed-e/iDeas facility.
Interacting with Customer, query handling, complaint management.
Handling of audits.
Review and sustenance of Quality initiatives viz.
Record maintenance of vouchers and register within the Record Maintenance system.
Handling of any other product or task given by senior management.
Retail Asset Operations: Logging of Application and scanning in respective system for credit appraisal.
Processing of Disbursement across products Completion of Scanning of disbursed documents in IDEA RAS application Schedule generation prior to dispatch of files to linked CPU.
Housekeeping for Asset disbursement like PDD updation , DARO Updation Monitoring of MIS circulated from CCU / Central Operation Monitoring of Login & Disbursement TAT Managing Customer Service Desk on different customer deliverables Destruction of Files / PDDs based on CPU MIS Scanning of Property document in IDEA-RAS E.
Retail Liability Operations: Accepting and reconciliation of Account Opening forms and Instructions Basic checking of NTB Saving and customer instruction forms.
Gunning of AOF across stages in FTS Verification of Account Opening (Non-Individual) forms through KYC Utility , FCU and SCU through core system Monitoring of TAT and subsequent generation of sticker through RIS for AOF / CI For SMART account Receiving of Signature cards in FTS and dispatch through RIS For SLI receiving of AOF in Intensul Scanning of SLI AOF for Signature updation in KYC Utility Reconciliation and dispatch of Job Cards for AOF / CI F.
Retail Liability HSL Account Opening: Receiving and scanning through FTS Post scanning authorization of Indexed HSL form TAT monitoring through FTS Dispatch of POA and AOF separately Major actionable of the JR 6 G.
Retail Liability – ME Forms: Receiving and reconciliation of ME Forms in FTS Verification through checklist Customer calling to be made for Tele-verification CSP updation Tracking of FTNR through Maps and FTS Scanning of FTR ME Form Dispatch of forms through FTS.
1. Ensure timely handover of systems.
2. Maintain relevant registers and documents.
3. Suspense/General Ledger accounts monitoring.
4. Store all security documents, instruments, etc. in FRFC under dual custody.
5. Ensure generation of all the relevant reports for all the functions.
6. To convert customer on digital platform.
7. Co-ordination with external agencies, vendors, system support teams.
8. Management of staff leaves, absenteeism, replacements, exigencies.
9. Efficiency management.
10. Any other responsibilities entrusted from time to time.