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Key functions will be:
- Coordinate with branch sales team and support BSM, SMs for lead conversion
- Tele-calling / follow up on leads given by sales team and Corporate office
- Coordinate customer walk in branch. Explain product details to customer and suggest scheme based
on need analysis
- Conduct self gold valuation and inform gold loan amount. Manage external gold valuation process i.e.
interacting with valuator making sure that the process is followed
- Update valuation details in system i.e. Gold portal and loan booking system
- Ensure loan processing completed within stipulated TAT.
- Follow up with delinquent customer and ensure that customer does not cross 30 DPD bucket
- Follow up with customer for timely interest collection
- Gold loan file disbursal in system (this could be done by BOM for most Branches)
- Custody of gold packets in the office, record it as per process
- Raise Payment Request / Cheque Disbursement, record it as per process
