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- Collaborating on debt collection strategies with other departments.
- Enacting debt recovery plans that adhere to the FDCPA.
- Contacting debtors by telephone to negotiate debt recovery.
- Preventing recurring delinquency by negotiating manageable debt payment plans.
- Negotiating settlements to recover a maximum percentage of outstanding debt.
- Keeping hard copy and electronic records of all documents, payment plans, and amounts paid.
- Researching publicly available resources to track down defaulters, including credit bureau information, databases, loan documents, and background checks.
- Sending statements of delinquency to the Credit Bureau and initiating legal proceedings if debt recovery fails.
- Purging records where debts have been satisfied.
