The key functions will be • Profitability Management – Maintaining & optimizing profitability for the branch • Target setting & management – Monitoring branch targets in numbers & volumes • Portfolio quality management – through superior underwriting, working closely with collections • Cost management – managing all branch operating costs including cost of acquisition, operations etc. • People management – Motivating team, handling HR & administration function of the branch • Customer experience management – Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues Business • Achieve contributed value targets set for the branch • Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds • Provide superior customer experience • Manage TAT’s on credit & processing • Minimize pre & post disbursal discrepancies Monitoring Performance • Monitoring Branch performance in terms of key drivers i.e. Contributed Value….Volumes / Profitability / Expenses / Losses Employee Retention Employee Productivity Customer experience • Monitor individual performance of each employee, continuously work to maximize productivity People Management • Motivate and develop branch team • Drive branch team to excel. • Manage and mentor the team and keep attrition of branch staff low • Conduct regular meeting with branch staff • Provide open and honest feedback and ask for feedback.
Ability to plan & execute • Strong inter-personal skills and leadership ability,