Responsible for Bkt Collection and W-off recovery in sales finance portfolio. Managing a Team of Collection Managers. Ensuring adequate manpower for portfolio coverage meeting CAPE norms. Ensuring Mobile App usage is 100% and quality feedback/trails are updated.
Specific focus on Non starters and visiting delinquent cases. Co-ordination with the sales & credit underwriting team for portfolio quality management. Initiating legal actions for critical cases. Identifying probable risks by conducting audits of existing revenue streams and implementing corrective measures to mitigate the same.