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Job Description (Posting).
4.1 FX4 Developer Mgr 4.1.1 Responsibilities Partnering with and leading cross-functional teams to gather and define user stories/requirements that drive the digital experience changes to align with the needs of the NE organization and Customers. This is in support of approved initiatives that require development by Verizon s team and by Verizon s Global Technology Solutions (GTS) partners. Providing system support for the applications used by the NE organization and Customers. This includes providing feedback, making changes, and partnering with development teams within Verizon s team and in GTS to address issues found. Conveying detailed status on a regular basis of the approved initiatives and support items assigned. Directing and managing Customer relationships and Verizon workforce and processes in Engineering ecosystem. Communicating and translating functional/operational goals into team/individual objectives manage implementation of policies procedures. Carrying out, inspecting and validating management administration tasks, such as time management and productivity measurement, personnel development, etc. Managing a team of highly technical, distributed team provide support/review and escalation for direct team. Monitoring, optimizing and reporting on resource and workforce management. 4.1.2 Qualifications Bachelor s degree or relevant work experience. Relevant experience in telecommunications or a technology company. Knowledge of communications products and networking technologies in order to be able to understand technical issues that are being escalated. Fluency in English. Skills to perform complex work for a functional area and general knowledge of other areas. Knowledge of business processes (e.g., ITIL, Project Management) and the impact thereof on the technical environment. Experience or specific skills related to: technology adoption, software development, business process optimization, automation, etc. Developing business requirements and managing projects through the software lifecycle. Creating, improving and/or supporting large enterprise operational support systems. Managing programs and leading process change, with a track record of achieving results and meeting deadlines. Excellent interpersonal skills and the ability to communicate effectively with experience with executive communications. Strong organizational skills, including the ability to manage competing priorities. Leading cross-functional team and driving alignment. Strong leadership skills with the ability to build strong teams that are geographically dispersed.Understanding of the Network Engineering business operations, products and workflows (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Qualification
B-Tech
Skill (Primary)
Data Center-Network Data-Network Data
