Company Vision
We are making finance simple for millions in India.
Groww is on a mission to democratize access to financial services for millions of Indians responsibly. We are a customer-first company. We believe in crafting the best and most delightful user experience for our customers. And we leverage first principle thinking and technology to solve problems at scale. If this excites you, join us.
About Groww
Groww is India’s fastest growing investment platform. Our long-term vision to become the trusted money partner of ~100M Indians with core products in investment & banking. Groww was founded in 2016 by alums from Flipkart, ICICI, IITB, IITD, BITs Pilani and is backed by marquee investors like Tiger Global, Sequoia Capital, Ribbit Capital, and Y Combinator.
Our Values
We take pride in our values and hold ourselves to a high standard on:
Role: Executive – Customer Success
Skills and Expertise:
At Groww, customer-centricity is displayed in everything we do. We are obsessed with providing a seamless experience for our customers. Regardless of the touchpoints, our Customer Success
Team ensures the customer finds what s/he needs in a fast and easy way. To make this happen, we are looking for dynamic and energetic professionals with good communication skills who demonstrate a customer-first attitude. This role is critical as it is the first point of call for the customers.
Expectations from successful candidates are:
1. Eagerness to learn about the company’s products and their capabilities.
2. Ability to manage high volume of inbound customer queries.
3. Technical aptitude and the ability to understand and explain complex concepts in simple terms.
4. Ability to empathize with the customer and high customer centricity.
5. Knowledge of other regional languages is helpful if the company works within the country.
Responsibilities:
Preferred Qualification:
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹240,000.00 – ₹285,000.00 per year
Schedule:
Ability to commute/relocate:
Application Question(s):
Education:
Language:
Work Location: One location
Expected Start Date: 20/12/2022