We build and embed cloud-based, developer-centric financial products and services in our clients’ ecosystems to help them better serve their own clients and customers
As an Analyst in the Workforce Management RTA (WFM RTA) team within Platform Solutions, you will be part of a global team that provides a critical function of balancing staff and volume to hit KPIs. The RTA team monitors our inbound queue performance and agent productivity, partnering with internal and external teams to direct movement in support of our queue performance targets. This team also generates reporting throughout the day and week on the queue performance, contact drivers and staffing levels. As a people leader, you will provide coaching and training to your team. You will liaise with multiple stakeholders across Platform Solutions and external business partners.
JOB SUMMARY AND RESPONSIBILITIES
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We’re committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers .
We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https:// www.goldmansachs.com/careers/footer/disability-statement.html