Platform Solutions
We build and embed cloud-based, developer-centric financial products and services in our clients’ ecosystems to help them better serve their own clients and customers
YOUR IMPACT
As an Analyst in the Quality Assurance (QA) team within Platform Solutions, you will be part of a global team that provides a critical control function as the first line of defense. The QA team conducts customer interaction monitoring to ensure that our servicing, collections, and fraud specialists adhere to regulatory and compliance requirements, follow procedures, and provide an exceptional customer experience. The team also performs front-to-back high-risk process reviews to ensure compliance and procedural adherence for each step of the process from intake through case processing and completion. You will perform a critical role by managing a team of Quality Specialists and to improve the efficiency, automation, and effectiveness of the team and related processes. You will liaise with multiple stakeholders across Platform Solutions to reduce defects and execute on initiatives.
We have a fast paced result driven culture and we are looking for an individual with a risk-management mindset who can partner with business leaders to improve our processes and business controls in Platform Solutions.
JOB SUMMARY AND RESPONSIBILITIES
- Manage day to day functions of Quality Specialists in support of QA and High Risk testing
- Partner with Compliance, Risk and Delivery process owners to ensure alignment of QA testing and continuous updates related to Knowledge Base [Right Answers] and Procedures
- Liaise with Change Management to monitor process changes that impact QA testing and coordinate relevant script updates
- Run calibration calls both internally within the QA team and externally with BPO QA teams/managers to ensure consistency in evaluation approach/scoring
- Provide QA reporting updates to Delivery leadership and Compliance/Risk
- Assist with responding to audits and providing requested data/samples
BASIC QUALIFICATIONS
- 2-3 years Quality Assurance experience
- People management experience
- Familiarity with US banking regulations such as Reg Z, TILA and ECOA
- Microsoft office skills desired
PREFERRED QUALIFICATIONS
- 4-5 years Quality Assurance experience, preferably in financial industries/banking
- People management responsibly and experience
- Microsoft office skills
- Familiarity with US banking regulations such as Reg Z, TILA and ECOA
- Ability to take data and analyse into meaningful results
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We’re committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers .
We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https:// www.goldmansachs.com/careers/footer/disability-statement.html
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