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With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.
Inviting applications for the role of Process Associates! Responsibilities Effectively analyze and comprehend the remediation need in Customer financial history by using various applications. Ability to work and operate in a high volume and tight timeline environment to meet Service Level Agreements. Taking care of Client Workflows effectively Escalation management operations for better client relationship & experience Identifying improvement areas & implementing measures to maximize customer satisfaction levels Qualifications we seek in you! B.Com / Any Graduate Preferred experience with basic banking knowledge and MS Office Knowledge Voice Level: 3A level Should be willing to work overtime and work on weekends. Good analytical skills and strong customer focus. Good interpersonal skills and ability to work independently. Demonstrated ability to work with limited supervision. Candidate should be open to working on weekends Candidate should be ready to stretch beyond shift hours to complete the volumes (Same day TAT driven process) Candidate should not have any long leave planned for entire project duration Basic Communication skills (Writing Emails)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.