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India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of
General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.
Job Overview Maximize Accounts receivables turnover and cash flow to the business segment, along with minimizing bad debt exposure & enforce terms of sale compliance. Activities include timely communications directly with General Mills customers to ensure payment received within terms, monitoring payment trends & alert Local market and Region Credit Managers of changes in payment performance and working with internal partners (Sales and COS) to resolve payment issues or any internal issues.
The role also entails research and performing root cause analysis on customer behavior and payment delays. Holds accountability for the Service Delivery and find efficiencies through continuous process improvement. Create and maintain documentation on customer behaviors on the issues/solutions identified.
This role will include credit reporting like preparing customer reviews on a monthly & quarterly basis by following the guidelines set as per the frequency i.e., Weekly/Monthly/Yearly This role also includes coaching and mentoring the new team members. and Job Responsibilities 45% of Time
- Process administration o Actively pursue status and payment of delinquent invoices with customers, via phone & e-mail contact, along with utilization of available web portals to document in SAP the pending or in-transit payments or unpaid status explanation.
o Exercise excellent communication & interpersonal skills to ensure prompt payment of invoices, while still maintaining customer goodwill and cross-functional teamwork. o Access accounts receivable system (SAP) to retrieve customer invoice information & record customer response details on a timely basis for each customer interaction. o
Make sure all the Audit requirements are adhered as per the set process. o Prepare customer cursory reviews by collating information from various authorized resources and share with the manager as per the guidelines laid within specified timelines on a monthly & quarterly basis. o Prepare customer credit reviews and make sure all the data is collated as per the guidelines/SOPs and send to review with manager 45% of Time
- Research and analysis o Frequent interaction & escalation with US Credit Analyst, Customer Service or Sales for resolution of difficult and/or unique problems with unpaid invoices & help facilitate the resolution of internal GMI issues (returned product, product not received, carrier claims, EDI issues, invoice corrections, etc.) o
General support to ACM & Sr. Credit Analysts: Wire & ACH / Unidentified overpayment & IC offsets as needed. Provide direction to Cash Application team for above.
o Utilize problem-solving & Analytical skills to investigate & timely resolve payment obstacles to ensure optimal Accounts Receivable condition & compliance with established credit terms. o Frequent Connects with Collectors to understand issues of aged customer invoices and keeping the impact minimum. o Utilize the current Reporting & Analytics dashboard to review the customer behavior and accordingly make decisions on the next steps for the customer and share the insights on the opportunities for improving the dashboard.
o Knowledge of different Reporting & data management tools like -Tableau, SQL Etc. to build upcoming dashboards to derive insightful information. 10% of time
- Knowledge Management o Ensure strong, clear process documentation and controls are in place & review them especially for the
Non past due invoices for specific customers. o Leverage CI mindset to identify and implement process improvements and practices within the process Desired Profile Education Minimum Degree Requirements: Bachelors Preferred Degree Requirements: Masters Preferred Major Area of Study: Finance / Accounting Required Professional Certifications: Associates Preferred Professional Certifications: MBA/PG Experience Minimum years of related experience required: 4+ years Preferred years of related experience: 2-3 years prior collections experience Specific Job Experience or Skills
Needed
- Effective time-management, organizational & problem-solving skills.
- High degree of decision-making skills, initiative, attention to detail & be a self-directed, assertive & motivated employee.
- Strong English interpersonal communication skills (verbal & written) to interact with
General Mills customers, Sales & Customer Service staff contacts, and to support the U.S. Collection staff to help most effectively resolve obstacles to customer payments.
- Ability to handle multiple priorities and a high volume of direct customer & internal partner contacts.
Competencies/Behaviors required for job
- PC Skills & experience with Windows based systems necessary.
o Exposure with SAP & S4Hana
- Experience in successfully dealing directly with people and demonstrated verbal & written communication skills.
- Collections, Accounts Receivable, billing and/or accounting experience preferred.
COMPANY OVERVIEW We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.
