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Just like we want to empower our customers, it’s important at Gen that team members have the support they need to do their best work. This includes flexible working options with generous time off, and competitive benefits and compensation packages. Diversity, equity, and inclusion are foundational to how we do business, and we strive to create safe, inclusive spaces where all employees are valued, respected, and celebrated for their individual differences and unique perspectives. Employment decisions are based on merit, experience, and business needs. Gen is an equal employment opportunity employer.
About the Role:
ARCC is a Global Team responsible for ensuring AR is accurate as well as Credit and Collections duties
What You Will Do in This Role
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Collections
- Managing Aging and securing timely payments
- Managing allocated accounts and coordinating with customers to secure payment by email/phone
- Managing Dunning Cycle Statements and Letters
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Dispute and Aged Balance Management
- Ability to identify problem accounts and aged balances
- Handling disputes by coordinating with both internal teams and the customer
- Minimize cases of Bad Debt
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Credit
- Reviewing Credit and Payment Terms Requests
- Reviewing and releasing of Credit Holds
- Updating Credit Limits and Payment Terms in all systems including ERP and Partner Portals
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Reconciliations
- Reconciliation of customers’ statements
- Reconciliation of ERP to Partner Portals
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Cash Forecasting
- Ability to forecast accurately based on securing customer commitments and/or trend analysis
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Invoice Delivery
- Ensuring timely delivery of invoices to customers
- Uploading invoices to customer and third-party portals
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Mailbox Management
- Manage workload to respond and action queries and requests within SLA
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Refund Management
- Coordinate with AR Team, Supplier Admin and AP to process refund requests
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Relationship Building
- Build working relationships with supporting teams such as Sales Operations, Deal Desk, Order Management and Tax.
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Systems Integration and Initiatives
- Perform UAT as per direction from Project Team Lead
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What You’ll Need to be Successful in this Role
- Graduate Level
- 3-5 years in Order to Cash/Collections or equivalent work environment
- 2 cumulative years of Software Industry experience, with international experience a plus
- Experience in working with and delivering results to key stakeholders and customers
- Proven ownership in managing and resolving escalations
- Speak and write English fluently
- Excellent written and verbal communication skills
- Strong decision-making abilities
- Work independently with minimum supervision
- Adaptable and flexible
- Ability to prioritize day-to-day tasks
- Ability to work in a pressurized environment
- Flexibility to support monthly and quarterly finance deadlines, as well as shift requirements in a busy multinational environment
- SFDC – general knowledge
- Oracle – general knowledge
- Microsoft Excel and PowerPoint required
Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds.
We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
Learn more about pay transparency
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Gen complies with all anti-discrimination laws.
To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
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