Level: E2 (Manager)
Conceptualize and launch a user/subscriber lifecycle campaign.
Act as a SPOC for customers. Manage customer relationships.
Own MBR and QBR’s. Take ownership of user/subscriber campaign performance.
Provide customer, business and campaign updated to internal leadership.
Partner with customer success and account managers to leverage customer. interaction touch points and infuse personal, one-to-one programs.
Manage team of campaign managers and graphic designers. Manage appraisals and day-to-day operations responsibilities.
Participate in hiring new team members.
Participate in customer pitch and implementation phases.
Participate in sponsored tradeshows, seminars, workshops and events and build face-to-face loyalty and relationships with prospects and customers.
4-5 years of experience managing campaign team and media customers.
Worked at either a platform (SaaS) company or servicing company managing campaign teams.
Strong campaign creation and optimization skills.
Familiarity with user/subscriber lifecycle management tools/platforms such as CleverTap, MoEngege, AppsFlyer etc.
Excellent communication skills.
Ability to work methodically and meet deadlines.
Degree in marketing, digital marketing or related field is a plus.
Primary Location: India-Telangana-Hyderabad
Work Locations: Hyderabad – BSR IT SEZ
Organization: CMT – Offshore Support(50190494)
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