Job Title – Process Specialist – DB FinOps
The Purpose of This Role
Associates are expected to validate participant’s pension election forms and review for their eligibility as per the client direction and procedures. Review / reconcile payment information to verify all the details are updated accurately in the system and ensure that the payments are disbursed on time.
The Value You Deliver
Authenticating participant’s pension election request based on client direction and process guidelines.
Assessing the paperwork submitted. Decision making whether to accept/reject the request.
Post benefits calculation and ensure systems are updated accurately for payment disbursement.
Performing Audits to determine accurate payments are sent out.
Managing the inventory by adhering to the SLAs agreed.
Generating and publishing reports for client/client facing.
Coordinating with Systems team to address all identified system bugs.
The Skills that are Key to this role
Technical / Behavioral
Requires in depth knowledge of defined Benefits domain
Good knowledge on reconciliation concepts
Demonstrate technical proficiency on working with multiple systems and applications
Ability to follow through on multiple project deliverables and escalate issues appropriately
Should be proficient in MS Excel.
The Skills that are Good to Have for this role
Excellent written and oral communication skills
Attention to detail
Good critical thinking and problem-solving skills
Ability to work in teams and drive collaborative efforts towards achieving team goals
Demonstrates accuracy, thoroughness, and orderliness in performing work assignments
How Your Work Impacts the Organization
Payment Initiation Team: Receives payment processing information from our upstream process like Retirement Initiation, Retirement Administration, and Calculations. All the details pertaining to the payments, participant eligibility, elections, and taxes are verified, and the payments are disbursed accordingly to the participant/beneficiary/Alternative Payee. This is the final process under DB operation to initiate the payment to participants after authentication. This team also performs quality check before the final retirement check cut for the DB product.
Retirement Initiation Team: Responsible for validation of Retirement Documents received from DB Participants and process the transaction to ensure that participants receive the retirement benefit. It co-ordinates with DB Calculation and Payment Initiation teams.
The Expertise We’re Looking For
Bachelor’s degree or equivalent.
Prior experience in Defined Benefits domain would be an added advantage
1-3 years of experience
Shift timings: 1:00 PM – 10:00 PM
At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity India has been the Global Inhouse Center of Fidelity Investments since 2003 with offices in Bangalore and Chennai. For information about working at Fidelity, visit India.Fidelity.com.
Fidelity Investments is an equal opportunity employer.
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