Process Name : Client & User Support, Global Client Solutions
Shift Timings : Rotational Shift
Location : Hyderabad
FactSet combines hundreds of databases into a single, powerful information system. It is a one-stop source for financial information and analytics for business analysts, portfolio managers, investment bankers / management firms and other financial professionals to analyze companies, portfolios, markets & economies. Founded in 1978 and operating from 64 locations worldwide employing nearly 9000 people, FactSet has over $1.19 Billion in annual revenues and is headquartered in Norwalk, Connecticut. Our operations extend within North America as well as Europe and the Pacific Rim. Since 1996, the Company has been publicly traded on the New York Stock Exchange under the symbol FDS and is dual listed on the NASDAQ under the same symbol.
VALUES THAT DEFINE OUR CULTURE
We are unified by the spirit of going above and beyond for our clients and each other. We look to foster a globally inclusive culture, enabling our people to be themselves at work and to join in, be heard, contribute, and grow. We continually seek to expand our workforce with diverse perspectives, backgrounds, and experiences. We recognize that our best ideas can come from anyone, anywhere, at any time and help us provide the best solutions for our clients around the globe.
Our inclusive work environment maximizes our diversity values, engagement, productivity, and ultimately makes FactSet a fun place to work.
Client & User Support, Global Client Solutions
Client & User Support is an industry-leading and award-winning client service team starting in Hyderabad, focusing on people with a specialized knowledge of a select group of sophisticated software and product offerings. Initially, you will be tasked with supporting a wide-variety of clients using the FactSet workstation, which will give you the advantage of gaining knowledge and experience working with the different products clients use to obtain and analyze financial information. The team is composed of self-motivated individuals who thrive in a highly collaborative environment and enjoy the challenge of independence, responsibility, and problem solving.
As an Advisor Client Solutions, you will:
Answering client questions globally through expert telephone, email, instant message, and proprietary communication channels.
Support FactSet applications
Create custom FactSet models and screens
Solve complex financial queries
Requirements for the position:
MBA into Finance (Freshers and Experienced) / B.com or BBA into Finance (only if Experienced)
English spoken fluently
Strong analytical and problem-solving skills as well as experience in advanced web-searching
Genuine interest or experience in financial markets
Excellent communication and interpersonal skills
Hardworking and proactive
Ability to work independently using creative thinking without extensive direction
Strong work ethic and highly self-motivated
Positive team player attitude
Key responsibilities and accountabilities:
A proficient understanding of the FactSet Workstation, the content clients consume through FactSet, and Microsoft Excel
Follow procedures for maintaining the highest level of quality support for all FactSet clients
Share ideas and promote suggestions for improvement of workflows
Cooperate and liaise with other FactSet groups, including Client Solutions, Sales, and Product Development
Meet targets and goals set by exhibiting motivation and high performance
Attend internal meetings and training sessions and complete projects as requested
Keep up to date with the market we are operating in, including our products and competitors
Progress is reviewed informally on a monthly basis, followed by formal 6 month and yearly reviews as per FactSet procedure
All FactSet policies can be found on-line at MyRewards@FactSet
It is the employee’s responsibility to keep updated with any changes made to them