DHL Hiring for Manager Credit and Collections Job at Chennai Full Time

Monitor credit control & Collection activities for MNC/GCS & Large Key Accounts. Adherence to C&C policies & procedures.

Accountabilities

Regional Credit Manager/ Industry Vertical Teams/ Regional Sales Managers.

• MIS reporting
• Functional reporting
• Accomplishment of Regional & Corporate Goals.

External Customer

• Following up for debts with Large SME/MNC Customers
• Develop business Relationships with Customers at all levels.
• Ensure Customer Satisfaction by consistently providing support on overall understanding on billing and collection procedures.

Attend to Customer business reviews and update the customers with their performances on debt management

Regional Finance Team / Corporate FICO

• Align work activities in line with the Operations Team and Key account management teams to enhance Cash flow by ensuring timely Collections from Customers.

Key Account Mgt./Operations Team/Indusrt Vertical Teams

• Monitoring Receivables
• Resolution of customer queries on invoicing.
• Follow up of collections in process driven manner.
• Cross departmental co-operation for better customer Support.
• Ensuring Invoicing SOP in place in line with understanding of internal and External Customers.

Process – Internal

• To monitor receivables of large GCS/MNC/key Accounts.
• Weekly/Monthly MIS reporting.
• Review payment patterns of the customers & advice the Regional Credit Manager on possible defaulters.
• Suggest processes that would enhance customers satisfaction & reduce outstanding.
• Ensure that the process of sending reminders for customer’s outstanding is in place.
• Monitor the credit limits & credit period closely for the customers & keep the Manager and other work groups informed of the same.
• Initiate the Credit approvals for new customers with support from the Manager.
• Regular visits to customers for following up of outstandings, resolving queries and developing strong business relationships.
• Reconciliation of Customer accounts and taking their confirmation of balances on agreed intervals.
• Suggest Corporate on possible defaulter and initiate legal proceedings.
• Ensure the adherence to the credit control policies

Skills

• Communication Skills.
• Inter Personal Skills.
• Presentation Skills.
• Analytical Skills.
• Negotiation skills.
• Software skills (Word, Excel, PowerPoint, etc.)

Competencies

Competency segment ‘Business’

Customer Orientation: Is focused on identifying and understanding each customer’s need. Expresses and acts on desire to assist customers in an efficient and friendly manner.

Business Acumen: Understands business principles and language, including the fundamentals of finance and profitability. Uses this understanding to establish clear priorities for actions and to increase the performance and profitability of DPWN.

Negotiations: Explores interests and alternatives to reach results that gain support and acceptance of all parties, for the best interest of the company. Wins concessions without damaging relationships.

Competency segment ‘Leadership’

Teamwork: Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.

Managing Partnerships: Uses interpersonal styles to create and sustain effective relationships with business partners (e.g. suppliers, joint venture partners, industry groups, competitors, governments, unions) and colleagues. Is open to approaches that meet mutual goals.

Competency segment ‘Personal’

Accountability: Acts responsibly. Can be counted on to keep commitments. Complies with the intent of policies, procedures and agreements. Builds others’ trust in own professionalism, integrity, ex pertise and ability to get results.

Communication: Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.

Self Management: Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.