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Job Title: Analyst/Sr. Analyst (NCT)
Location: Pune, India
Trust & Agency Services (TAS) having over 1,500 clients ranging from multi-national corporations to banks and financial institutions, hedge funds, asset managers and supranational agencies around the world. TAS Ops support all types of transactions in the debt capital markets – from conventional to structured debt products, project finance, REITS and Islamic finance – and services for escrows, restructurings and exchanges, loan agency and document custody.
What we’ll offer you
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under child care assistance benefit (gender neutral)
- Flexible working arrangements
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
Your key responsibilities
- Ensure accurate and timely delivery of services to clients (Primary Issuance & Post Issuances)
- Ensure specified quality of services at all levels of operations
- Ensure healthy and harmonious relationship with the sending locations
- Interface with the client / agent / custodian for resolution vide client calls / emails.
- Ensure he/she has assisted in creating proper backups through adequate cross training, within the department
- Responsible for managing productivity, accuracy and timeliness as per benchmark requirements
- Escalate all issues properly to the appropriate level to avoid any adverse impact on the business
- Generating reports in order to obtain periodic information on the inquiries received
- Always adhere to KOP and KPI Guidelines
- Assist with various projects, analysis, release testing, automation, process Improvement/re-engineering measures and other initiatives of the group
- Deliver daily assigned productivity target by meeting the required quality score
- Must communicate with staff, leads, and managers to coordinate operational processing within agreed time frames
- Always adhere to KOP and KPI Guidelines
Your skills and experience
- Analyst (0-3 years), Senior Analyst (3-7 years) preferably in Banking / Finance Service Industry/Loan Servicing/US Mortgage
- Domain knowledge of Debt Products / Settlements / Payments, corporate actions, Cash reconciliation, Billing & Invoice generation, Reconciliation, Loan servicing or US Mortgage would be added advantage
- Good written & verbal English skills. Ability to converse clearly with internal staff via telephone and using written communication.
- Good typing speed with accuracy, MS Office (especially MS excel)
- Ability to provide high transaction productivity and high level of attention to detail.
- Flexibility to work in the shifts
How we’ll support you
List a maximum of 5 bullets detailing support to help develop, train, coach, progress and optimise work life balance
- Training and development to help you excel in your career
- Flexible working to assist you balance your personal priorities
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
About us and our teams
https://www.db.com/company/company.htm
Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
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