DBS Bank Hiring for Customer Service Manager-CLAP Job at Belgaum Full Time

Job Purpose :-

Job starts with verification of KYC & bureau reports for pre login cases and ensure the proposals are logged in as per the login checklist. Initiation and follow-up with legal & technical vendors for getting the reports on time. Also responsible for post sanction documentations as per the disbursement checklist and sending these files to operations team for storage post disbursement.

Key Accountabilities:-

• Verification of files including KYCs (Completeness and authenticity) – Maker
• Initiation of checks (CERSAI, Fraud, Legal, technical and KYC) prior to assessment by credit underwriter
• Bureau Trigger
• Preparation of assessment and credit templates
• Coordination with third party vendor for reports as per SLA
• Storage of Credit file at the Hub
• Pricing approvals
• Handover of Credit file to Credit underwriter for decisioning
• Check completeness of Post sanction documentation
• Ensure receipt of title documents and vetting completion by external lawyer
• Share soft copes of Post sanction documentation with Central Operations for disbursal
• Send credit files to central Operations for Storage
• Handle post onboarding customer service request by co ordinating with branches.

Job Duties & responsibilities :-

• Initiation of bureau checks before login stage.
• Verification of login documents as per login checklist.
• Initiation of CERSAI, Fraud, Legal & technical once the file is logged in.
• Preparation of credit tools for assessment.
• Follow-up with vendors for getting the reports on time.
• Handover of Credit file to Credit underwriter for decisioning
• Ensure receipt of title documents and vetting completion by external lawyer
• prepares the disbursal documents in coordination with centralized operations and send back to Branch for execution for Sanctioned cases.
• Submit post sanction documentation as per the operations checklist to Central Operations for disbursal.

Required Experience:-

5-10 Years of experience in Credit Processing / Asset Operations.

Education / Preferred Qualification:-

Graduation / Post Graduation.

Core Competencies:-

• Knowledge on Credit Tools
• Understanding on Legal & Technical reports.
• Vendor management
• Asset Operations
• Strategy and Planning

Technical Competencies:-

• Ability to learn and use of Bank’s internal software
• Proficiency in use of MS Word, Excel, Powerpoint, Outlook