Design thinking, Competition Connect, Risk Understanding, Vendor Connect, Analytical Skill, Strong domain and process knowledge of retail/ SME/ Agri products end to end loan life cycle, Presentation Skills, Investigative Mind, Soft Skill to manage team/ people/ team work
Functional Responsibilities
Setting up and managing fraud Control policies/ procedures and lead investigations.
Implementation of fraud control procedures and execution of new deterrents to fraud building.
Ensure timely closure of Fraud Investigations as well as development of a robust investigation process. Take appropriate measures to mitigate fraud risks.
Specific specialisation in Post Disbursement cases, fraud investigation and vendor management.
Develop and sustain a system for Fraud identification, monitoring, investigating in the location /s.
Vendor Management: Identify, develop and monitor fraud control vendors, Leverage the vendor capabilities adequately and maximize their productivity through constant monitoring & training wherever required.
Facilitate law enforcement liaison and use it effectively for investigation of frauds.
Develop and implement processes for improving the quality of sourcing.
Strengthen the processing activities of the location/s by recommending process/policy changes where applicable.
Assist the Credit & Risk Management group in research and analysis on industries/clients/markets.
Regular Fraud containment and KYC training of sales force and related vendors.
Timely communication of key information and trends by way of a detailed Fraud Control MIS.
Monitoring & maintaining TAT for the location/s.
Maintain verification budget for the location/s.
Liaise with Law Enforcement & Advocates wherever required to assist Regional teams on the complaint filing process.
Initiate recoveries in fraud cases.
Revenue Responsibilities
Implementation of fraud control procedures and execution of new deterrents to fraud building.