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Your skills and experience
Your field of responsibility
The Voice Retention Operation Specialist (Verint Verba) will be responsible for operational support of a Global Verba implementation integrated with Skype for business, IPC-Unigy, BT-ITS & Cisco platform. This critical role is primarily responsible for providing technical expertise to enable proactive maintenance and Level 3 incident support of voice recording platform. Conducting critical system maintenance activities required to maintain service quality and performance of the Verba environment. This role provides opportunities for significant growth and career development in a world class IT support function, and provides exposure to an exciting and growing recording platform.
Your future colleagues
You will be part of a real-time incident support team responsible for triaging and resolving critical issues, interacting with other infrastructure support teams, monitoring and tuning performance of the environment, and developing more advanced skills in Verba integration.
We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.
Your skills and experience
To excel in this role, you should possess:
- 8 to 12 years of overall experience supporting or deploying of any compliance recording platform in an enterprise environment with Microsoft Azure experience
- Experience in deploying, configuring, Verint Verba Voice recording platform for Skype for Business, IPC and other trading solutions is must
- Experience with Skype for Business, Trader Voice platforms such as IPC, BT-ITS system knowledge
- Experience with Micsrosoft Azure deployment is must
- Experience with PowerShell or other scripting language is must
- Experience with Microsoft SQL queries to develop a tableau Dashboard
- Outstanding written and verbal communication and interpersonal skills, especially with end-users in a support environment
- Dedication to fostering an inclusive culture and value diverse perspectives
Your new employer
Find a new home for your skills, ideas, and ambitions. Credit Suisse offers you the ideal environment to progress your career, attractive benefits and excellent training.
We are a leading wealth manager with strong global investment banking capabilities founded in 1856. Headquartered in Zurich, Switzerland, and with more than 45,000 employees from over 150 nations, we are always looking for motivated individuals to help us shape the future for our clients.
Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success. We are committed to building a culture of inclusion with a deep sense of belonging for all of us. We will consider flexible working opportunities where possible. Our bank provides reasonable accommodations to qualified individuals with disabilities, as well as those with other needs or beliefs as may be protected under applicable local law. If you require assistance during the recruitment process, please let your recruiter know.
