Your field of responsibility
Client Onboarding & Lifecycle Manager is a people leadership role and will be required to:
1. Manage a team of Client Onboarding & Lifecycle Specialists that:
a. Provides support to Front Office on matters related to the client onboarding processes, in particularly Client Due Diligence (‘CDD’), Know-Your-Customer (‘KYC’), Source-of-Wealth (‘SoW’) and documentation formalities requirements, in view of establishing the highest levels of quality upfront and getting it right first time
b. Performs independent review on customer identification, document formalities of different types of accounts (including individual, corporate and trusts accounts) and ensure all accounts satisfy the required standards before onboarding
c. Performs name searches in Name Screening systems and first level discounting of false positives
d. Performs data capture and validation in the Client Relationship Management as well as relevant back office system(s)
e. Acts as the single point of contact/case manager for Front Office, for new client onboarding requests
2. Work with APAC Regional office to drive the implementation of PB India operating model and location strategy
3. Engage collaborators in Front Office, Compliance, Operations and Platform/Technology regularly, to enable effective teamwork in both Run-The-Bank (‘RTB’) and Change-The-Bank (‘CTB’) matters
4. Uphold the highest standards of control, always keeping data integrity in mind while carrying out day-to-day supervisory tasks
5. Stay up-to-date with the latest regulatory, policy and procedural requirements, and take ownership of relevant procedural updates
6. Solid understanding on Investments A/c’s, Demat and Broking a/c under operations in the Indian Market
7. Drive the production and reporting of Key Performance Indicators and Key Risk Indicators (KRI) in the relevant forums
8. Bring up higher risk matters or regulatory questions to the Financial Crime Compliance team
9. Provide support for any regulatory & audit related reviews, and training/walkthrough of client onboarding process, as the need arises
10. Deliver continuous process improvements, in view of the changing operating and regulatory environment, and participate in projects in view of Private Bank’s strategic objectives and vision
11. Any other tasks assigned by the line manager or department head
Your future colleagues
Private Banking Client Onboarding Services team in Mumbai supports Front Office with the relationship onboarding and account lifecycle management processes, from account opening to maintenance of client accounts during its lifecycle. This role will be focused on providing support to Front Office on all client onboarding and lifecycle management related matters, including Client Due Diligence (‘CDD’), Know-Your-Customer (‘KYC’), Source-of-Wealth (‘SoW’) and documentation formalities requirements, in view of the Financial Crime Compliance program for the Private Banking APAC business. This role will also provide mentorship to Front Office, which enables “getting it right first time” for new client account opening and maintenance submissions, in accordance to the Bank’s policies, standards, and applicable local legal and regulatory requirements.
We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.
Your skills and experience
- You possess at least 10 years of relevant experience in KYC/CDD experience in Private Banking/Wealth Management
- Proven experience of at least 5 years in people management and have a strong track record in leading small teams
- You have experience setting up new Operations team(s) in the Banking industry, and can implement change initiatives and projects
- You come with a reasonable understanding of KYC/AML requirements in Asia, especially local regulations
- You have acquired relevant academic qualifications: University Graduate with Bachelor of Law, Accounting, Finance, Business or Economics
- You should possess strong problem solving skills, and have the ability to apply risk-based assessment in handling of sophisticated cases or issues.
- You are a phenomenal teammate who is committed to service delivery excellence and always has the bank and clients’ best interests in mind
- You demonstrate the capability to build and maintain collaborative relationships at all levels with key internal clients including business, operations and colleagues in Legal and Compliance
- You have good written, verbal and interpersonal communications skills
- You possess the ability to multi-task and work under pressure
- You are ambitious, hardworking who can work on own initiative and deliver on time whilst also being a good teammate
- High level of integrity, sense of urgency, attention to detail and quality standards
- You are proactive and a self-starter, with a can-do attitude
- You are competent in using MS Office applications including but not limited to MS Word, Excel, PowerPoint and Access
- Dedication to fostering an inclusive culture and value diverse perspectives
Your new employer
Find a new home for your skills, ideas, and ambitions. Credit Suisse offers you the ideal environment to progress your career, attractive benefits and excellent training.
We are a leading wealth manager with strong global investment banking capabilities founded in 1856. Headquartered in Zurich, Switzerland, and with more than 45,000 employees from over 150 nations, we are always looking for motivated individuals to help us shape the future for our clients.
Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success. We are committed to building a culture of inclusion with a deep sense of belonging for all of us. We will consider flexible working opportunities where possible. Our bank provides reasonable accommodations to qualified individuals with disabilities, as well as those with other needs or beliefs as may be protected under applicable local law. If you require assistance during the recruitment process, please let your recruiter know.