Commonwealth Bank Hiring for Customer Support Specialist Job at Bangalore Full Time

At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward, to progress. To make the right financial decisions and achieve their dreams, targets and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Roles and Responsibilities

• Analyse and identify opportunities for improvement across teams
• Function as Subject Matter Expert that represents the business. This includes participation and representation on projects that impact CSD
• Be the point of contact for clients and service providers for account issues
• Assisting with the billing cycle for all Collection Agencies
• Assisting with accounts, miscellaneous requests, refunds and other general procedure enquiries from the customers
• Assisting with reporting, correspondence and processing
• Assisting the administration of new and pre-existing processes as required
• Handle sensitive queries demonstrating strong communications skills, diplomacy and discretion
• Identify complex situations, recommending solutions and escalating to Team Leader Business Customer as required
• Ensure compliance with Bank policy and legislation at all times
• Issue correspondence where necessary
• Meet individual and team Key Performance Indicators/targets, including outbound telephony contacts with customers and external business partners and inbound call actioning (mandatory)
• Work effectively in a team environment, sharing information to other team members
• Encouraging customer centric commercial behaviour amongst the team
• Adhere to the Code of Conduct . The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.

S kills & Experience

• Risk Mindset –All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks
• High volume Customer based processing experience
• Strong reporting, spread sheeting and reconciliations expertise
• Strong analytical, written and oral skills
• Excellent organisational, planning and documentation skills
• High level of attention to detail and a disciplined and thorough approach to investigations

Qualification

• Knowledge of CSD systems is desirable
• Proven ability to build and maintain positive and professional internal and external relationships
• Knowledge of the CBA products
• Intermediate – Advanced Excel skills
• Intermediate – Advanced Outlook skills
• Intermediate – Advanced Microsoft Word skills

Advertising End Date: 27/02/2023