Citi Hiring for Communication and Engagement Specialist at Chennai, Tamil Nadu Full Time

About Citi:
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

About Our Team:
Citi Technology Infrastructure (CTI) provides the critical technical foundation for Citi’s operations and is responsible for delivering reliable IT solutions, scalable infrastructure services, and secure capabilities while creating a trusted customer experience and enabling Citi’s workforce to be the best for our clients. Making the bank simpler, greener, and better connected while powering it with trusted, well-secured data, and automating policy enforcement through code are all at the heart of our refreshed global strategy. Data Quality, Simplification, Environmental Stability, Automation, and Service Excellence are the key pillars and priorities on our strategic journey.

This position is an integral part of the Employee Engagement, Product Marketing, and Change Adoption Team within CTI Business Operations.

CTI Business Operations enables technology managers across the organization to effectively manage their resources and deliver their commitments in support of CTI’s strategy, goals, and performance metrics. This is achieved through the provision of commercial aspects of CTI, analytics and reporting (including expense and productivity), workforce, real estate, supplier management, leadership and talent development, including entry level and pipeline programs, and employee engagement and communications.

The Employee Engagement, Product Marketing, and Change Adoption Team manages and strengthens CTI’s internal employee engagement, culture, onboarding, as well as talent and development initiatives. The team elevates knowledge and understanding of organizational changes and structures within CTI, ensures awareness of technology strategies across CTI and Citi, and drives user adoption through change management and impactful technology marketing.

In CTI, we are focused on delivering the best for our clients, and we know that to do this we need a talented team with diverse experiences, backgrounds and skills.

This position is responsible for development and delivery of engagement and change strategies supporting CTI and its functions.

Role Purpose:
You will be a passionate communicator and collaborator, able to leverage Citi knowledge, and change the communication toolkits to tell CTI’s story, and position CTI as well as APAC CTI in line with its priorities.

You will play an integral role in the Business Operations Employee Engagement, Product Marketing, and Change Adoption function to communicate internal organizational and Citi-wide product communications.

You will work closely with CTI executives and senior leaders (regionally and globally) to design, develop and manage integrated internal communications and employee engagement strategies, as well as organizational change management plans, placing our people at the forefront of your plans and activities.

You will contribute to changing how we communicate and the methods in which we leverage outside of traditional methods, such as e-mail.

You will participate in CTI-wide as well as CTI APAC engagement activities to inspire staff, motivate, and drive momentum for CTI initiatives.

Principle Accountabilities:
Role holder will be accountable for developing and executing CTI’s grassroots engagement and communications plans. They will progress events and interventions designed to engage the global CTI organization; and increase collaboration and engagement. They will be responsible for:

Coordination of Engagement and Communications activities across identified groups and according to agreed plan.

Monthly tracking and status report on Engagement and Communications activity to ensure that communications practices are happening at regular intervals for each organization; track outcomes to ensure that directives are being met and achieved across each area.

Review requests for applicability to audience, language, timeliness, escalate to communications lead as appropriate, and finalize for distribution; Disseminate messages to CTI; Support strategic, cross-channel Engagement and Communications plans in support of corporate initiatives and objectives.

Identification, preparation, finalization of organizational announcements business applicable articles, blog posts and other items to support communications and engagement plans.

Facilitation and maintenance regular updates to blogs, intranet content and SharePoint updates.

Meticulous planning, set-up and organization of functional/regional town hall meetings, quick calls and other mass meeting operational/technical needs

Contribution to team initiatives such as e-newsletters, podcast, video features, and other social media projects.

Playing an active role in exploring innovative ways and champion dynamic technology to reach and engage workforce through new channels, strategies and benchmarking.

Supporting and working with the entirety of the Engagement, Product Marketing and Change Adoption team as required, to facilitate the team goals and objectives.

Knowledge / Experience / Competencies

Experience in developing marketing and communications plans

Experience in partnering with team members across functional pillars to bring a vision from conception to completion

Ability to handle diverse situations, multiple concurrent activities with short-term deadlines and changing priorities

Strong written and oral communication skills

Strong attention to detail and ability to deliver high quality materials, results oriented

Ability to think out of the box to bring new ideas and concepts

Ability to negotiate and influence peer and management decisions

Highly motivated, displaying initiative and demonstrating sense of responsibility, flexibility and appetite to learn and develop

Excellent organization skills and ability to work without supervision in a busy environment

Skills / Qualifications

Knowledge of Microsoft Office, most specifically PowerPoint, Word, Outlook

Basic knowledge of technology

Knowledge of Technical writing a plus

Experience in web technology including HTML, CSS, Adobe Creative Suite a plus

Familiarity with Modern Collaboration (Microsoft O365, Zoom, OneDrive) a plus

Exceptional candidates who do not meet all criteria may be considered for the role based on skills, ability to learn and positive, do what it takes attitude to drive success

Education

Bachelor’s Degree or equivalent 2-5 + years’ work equivalent experience

Additional Information

Additional information may be found at www.citigroup.com | Twitter: @Citi | YouTube: www.youtube.com/citi | Blog: http://blog.citigroup.com | Facebook: www.facebook.com/citi | LinkedIn: www.linkedin.com/company/citi.

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Job Family Group:
Business Strategy, Management & Administration

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Job Family:
Business Administration

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Time Type:
Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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