Cision Hiring for Administrative Customer Support Rep,Pan India at Not Disclosed Full Time

Openings : 1

Functional Area : Other

Industry Type : Other

Keywords : C u s t o m e r s e r v i c e , T e c h n i c a l s u p p o r t , B i l l i n g , M S O f f i c e , S o c i a l m e d i a , A n a l y t i c s , M o n i t o r i n g , S a l e s f o r c e , G e n e t i c s , T r o u b l e s h o o t i n g

What you will do
Provide exceptional customer service to internal and external customers via email or chat
Strive to be the point of resolution whenever possible
Provide light technical support for customers, often via internal staff such as Online Member Center support, billing support, data change requests, etc.
Focus on quality standards and timelines to achieve team targets and objectives
Ability to reprioritise workload in order to ensure SLAs are met
Working knowledge of Distribution systems including IRIS, Online Member Center, Netsuite, Salesforce
Utilize organisational skills to prioritise tasks and enter cases for all customer interactions
Actively seek out opportunities to improve processes
Form successful internal partnerships with other departments to improve ability to support customer needs (these areas include Finance, Technology, Sales, Product)
Provide general account maintenance and other tasks as assigned to meet the needs of the business
Undertake other tasks or projects as requested by management What you have
1-2 years Customer Service experience
Ability to work in a high-pressure environment
Ability to work autonomously, as this will be a work from home position
Excellent communication skills
Strong technical troubleshooting and problem-solving skills
Knowledge of MS Office required
Excellent standard of spoken, written and reading English
Work from Home Eligible Yes
Ability to work overnight shift
Must have the ability to work 40 hours per week
Company holidays will align with the Cision US holiday calendar