Capium
Capium is a pioneer in the software / IT consulting sphere. We offer business focused technology solutions to small, medium and enterprise businesses across the world. Capium was formed with a vision of talking the hard work, leg work and guesswork out of running an accountancy practice. Our innovative Software suit is now the backbone of 1500+ practices in the United Kingdom.
Position
· Associate Consultant
Roles and responsibilities
· Resolving customer queries via phone, e-mails, and internal ticketing system.
· Providing software and training support to UK based accountants.
· Responsible for providing timely and effective resolutions to customers.
· Reporting and escalating queries with senior team members (based in India and the UK)
· Writing support articles and working closely with the customer success team(based in the UK).
· Working closely with the technical team on new enhancements and features.
· Providing software demonstrations, and troubleshooting client issues
Ideal candidate
· Communication Skills – Excellent verbal and written communication skills with ability to explain ideas and solutions to clients in a very clear and concise manner.
· Fluency in English
· Willingness to learn the UK Taxation system, and to work with UK based accountants.
· Ability to work as part of a team, and as an individual while striking the balance.
· Clear understanding of accounting and finance with advanced knowledge of bookkeeping principles and processes.
· Should be comfortable in dealing with senior leadership (internal & external)
· Self–motivated and flexible, with an ability to work independently.
· Shift Timing: Should be flexible to work in rotational Shifts (Includes night shifts)
Experience
· Experience of 0-2 years in a support role desired (not mandatory)
· Freshers can apply (training will be provided)
Education/Qualification
Must hold a B.Com / MBA (Finance)
· With 60% or above.
(and / or) Part qualified Chartered Accountants
Open Positions
· 10 current openings
Work Timings
· Our teams work in shift allotments and you should be able to work in both shifts
· Office timings (UK Time)
Application
· Applications without a covering letter will not be considered.
Job Type: Full-time
Salary: ₹300,000.00 – ₹400,000.00 per year
Experience:
- total work: 1 year (Preferred)