Capgemini Hiring for Collections Senior Process Associate at   Chennai Full Time

Role: Collections Senior Process Associate
BSv Grade: A4Role Overview:As a member of the team, you will leverage your proficient knowledge of one or more processes to participate in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective service. Is proactive in ensuring the delivery of a customer focused service to client.As a Senior Process Associate you will be expected to:

• Have good knowledge of the process, policies and desk top procedures within their engagement
• Have good knowledge of the Client business area they support
• Displays a developing understanding of Capgemini, the way we do business, the technologies involved and operational processes & procedures we recommend based on our assets, like DGEM
• Identify simple ideas that add value to day-to-day operations or tasks and makes improvements to process within own area of remit
• Have excellent command of the functionalities of the technology used for the delivery of services in the specific client context
• Have general knowledge of CG Platforms approach and the Automation Drive Suit and DGEM Tech
• Be familiar with standard analysis tools/techniques
• Look for and gather key data and conducts a structured analysis
• Be aware of the business context for the analyzed data and can draw insights and makes relevant recommendations with coaching
• Understand that individual performance (efficiency and effectiveness) impacts the performance of the overall engagement
• Understand KPI measures and their basic impact on profitability

General Responsibilities / Accountabilities:

• Responsible for chasing outstanding invoices from customers of our clients.
• Plays a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively
• Assists customers experiencing repayment difficulties, chase up late payments and arrange with the customer the best way forward to repay the debt.
• Manages an AR portfolio. Responsible for achieving cash collection and ageing targets.
• Negotiates, implements and documents payment solutions with customers
• Builds and maintains strong relationships with external customers
• Escalates disputes and protracted nonpayment situations in accordance with engagement policies
• Identifies frequently recurring situations at customer level, escalates such situations and suggests remedial actions
• Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio
• Maintains knowledge of the business area of the client that is supported
• Ensures control and compliance regulations are followed
• Able to communicate with key stakeholders across different levels in a manner that leads to desired outcomes
• Proficient negotiation skills

Qualifications (Education/Experience/Certification):

• Minimum English at CEFR Grade B1 (intermediate) or equivalent
• Started certifying in DGEM Tech technologies relevant to role

Competencies

Core Behaviors

Living Capgemini Values, Diversity, Life Balancing, Professional Integrity, Client Value & Service Excellence, Collaboration, Flexibility, Initiative, Resilience, Continuous Learning & Self Development

Professional Competencies

Foundation Skills: Time/Task Management, Attention to detail, Conflict Management, Decision Making & Judgment, Communicating, Presentation, Influencing

Service & Delivery: Planning & Organizing, Managing & Controlling, Requirements Assessment, Analytical Problem Solving, Solution Design, Project Closure, Documentation

People Leadership: Staff Acquisition, Leadership Conduct, Managing Others, Developing Others

Client Acquisition & Development: Managing Relationships, Executive Interaction, Client Organizational Awareness, Generating & Transforming Opportunities

Innovation & Capability Growth: Awareness of External Environment, Innovation, Capgemini Business Acumen, Knowledge Sharing / Leveraging Knowledge, Reuse, Facilitation

Business Leadership: Business Planning & Execution, Global Perspective, Visionary leadership

Technology Awareness and Leveraging: Technology Awareness, Technology Leverage

Role Specific Competencies

Best In Class (BIC) Process: Can apply their creativity to deliver value through domain and process knowledge with an ability to design, improve and innovate processes and services delivered to the client. Demonstrates an ability to access and apply knowledge available through the practice knowledge bases and understand the relevance of the information that they find. Can perform activities in accordance with Capgemini methodologies, desk-top procedures and policies

Technology Intelligence: Having skills, knowledge and attitude to enable BSV delivery and drive competitiveness through technology. Being familiar with advances in technology and Capgemini platform offers and how they can be best deployed to address specific client situations and drive enhancements.

Commercial Control: Focusing on delivering competitiveness and financial results of the services provided by Capgemini through driving efficiency, cost control, continuous improvement, risk management and the right allocation of assets to deliver innovation and required outcomes.

Advanced Analytics: The systematic approach to transform data and information to actionable insights. To make data driven decisions by focusing on driving insight and determining the next best action. E.g. drive meaningful insight for the clients on cost reduction, revenue improvement, working capital and total cost of ownership See Less