Capgemini Hiring for Collections Process Lead at   Chennai Full Time

Role: Collections Process Lead
BSv Grade: B1Role Overview:As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to design, innovate and continually strive to improve the process and services delivered to the client.As a Process Lead you will be expected to:

• Have deep knowledge of the process, policies and desk top procedures within their engagement
• Be aware of the client specific adjustments and deviations from the generic GPM process design
• Apply process improvement methodologies (e.g. Lean Six Sigma) to the area of expertise for the continuous improvement purposes
• Has good understanding of process taxonomy and process approach from an end-to-end perspective (e.g. good DGEM knowledge)
• Drive Value back to client utilizing their process expertise
• Keep abreast of technology technological developments, their strengths and weaknesses and suggest technology related improvements within the given area of expertise
• Understand the client system architecture and how it relates to the CG Platforms and offerings including the Automation Drive Suit and DGEM Tech
• Have very good knowledge of CG and other Platform approaches, the Automation Drive Suit and DGEM Tech – building certifications in DGEM Tech technologies
• Be familiar with standard analysis tools/techniques
• Look for and gather key data and conducts a structured analysis.
• Be aware of the business context for the analyzed data and can draw insights and makes relevant recommendations with coaching”
• Understand the cost drivers of the services and supports effective usage of them in the service delivery
• Understand KPI measures and their impact on profitability
• Identifies and escalates out-of-scope requests
• Displays ability to proposes improvements to optimize and increase efficiency and effectiveness within the delivery

General Responsibilities / Accountabilities:

• Responsible for the day to day management of the client’s Accounts Receivable portfolio.
• Ensures the delivery of a high quality, customer focused service on a daily basis to the client in accordance with agreed Service Level Agreements.
• Ensure quick resolution by the Credit Control Team of issues and escalated items
• Manage a complex AR portfolio, negotiates and implements payment solutions with clients.
• Responsible for achieving cash collection and ageing targets
• Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio
• Regularly assess all credit management controls and procedures for change and improvement
• Develop strategies and solutions for problematic customers
• Develop strategies and solutions to overcome credit management and credit control challenges
• Is able todevelop customer complex account reconciliations
• Ensurecashcollection targets are met Confident communicator who is able to articulate complex concepts in a manner that leads to desired outcomes
• Good communicator who can articulate complex concepts with key stakeholders across different levels in a manner that leads to desired outcomes
• Good negotiation skills

Qualifications (Education/Experience/Certification):

• Minimum English at CEFR Grade B1 (intermediate) or equivalent
• Is finalising certifications in DGEM Tech technologies

Competencies

Core Behaviors

Living Capgemini Values, Diversity, Life Balancing, Professional Integrity, Client Value & Service Excellence, Collaboration, Flexibility, Initiative, Resilience, Continuous Learning & Self Development

Professional Competencies

Foundation Skills: Time/Task Management, Attention to detail, Conflict Management, Decision Making & Judgment, Communicating, Presentation, Influencing

Service & Delivery: Planning & Organizing, Managing & Controlling, Requirements Assessment, Analytical Problem Solving, Solution Design, Project Closure, Documentation

People Leadership: Staff Acquisition, Leadership Conduct, Managing Others, Developing Others

Client Acquisition & Development: Managing Relationships, Executive Interaction, Client Organizational Awareness, Generating & Transforming Opportunities

Innovation & Capability Growth: Awareness of External Environment, Innovation, Capgemini Business Acumen, Knowledge Sharing / Leveraging Knowledge, Reuse, Facilitation

Business Leadership: Business Planning & Execution, Global Perspective, Visionary leadership

Technology Awareness and Leveraging: Technology Awareness, Technology Leverage

Role Specific Competencies

Best In Class (BIC) Process: Can apply their creativity to deliver value through domain and process knowledge with an ability to design, improve and innovate processes and services delivered to the client. Demonstrates an ability to access and apply knowledge available through the practice knowledge bases and understand the relevance of the information that they find. Can perform activities in accordance with Capgemini methodologies, desk-top procedures and policies

Technology Intelligence: Having skills, knowledge and attitude to enable BSV delivery and drive competitiveness through technology. Being familiar with advances in technology and Capgemini platform offers and how they can be best deployed to address specific client situations and drive enhancements.

Commercial Control: Focusing on delivering competitiveness and financial results of the services provided by Capgemini through driving efficiency, cost control, continuous improvement, risk management and the right allocation of assets to deliver innovation and required outcomes.

Advanced Analytics: The systematic approach to transform data and information to actionable insights. To make data driven decisions by focusing on driving insight and determining the next best action. E.g. drive meaningful insight for the clients on cost reduction, revenue improvement, working capital and total cost of ownership

Proficiency Levels

1 – Master

Role Model

• Demonstrated consistent excellence in applying this competency
• Recognized thought leader on this competency

2 – Experienced

Extensive practical application and experience

• Demonstrated consistent achievement in applying this competency
• Is routinely sought out to coach others in the application of this competency

3 – Proficient

Practical application and experience

• Have applied this competency independently in many situations
• Capable of coaching others in the application of this competency

4 – Progressing

Limited practical application and experience

• Applied this competency but still require guidance to perform successfully

5 – Baseline

Theoretical knowledge

• Newly developing this competency and have completed formal training or on-the-job training
• Have limited or no applied experience in this competency and require a high level of guidance to perform successfully

N/A – Not Applicable

• The competency is not applicable to the grade/role

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