Cambridge University Press & Assessment Hiring for Key Account Manager at   Delhi Full Time

Department / Business Unit: Education
Location: Delhi, India
Reports to (job title):Regional Manager

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge. We are focused on meeting the needs of our learners, authors, and customers by bringing research, teaching, learning and assessment together.

Job Purpose

As a key account manager, individual will establish and nurture strong connections with significant clients who generate the most revenue for the vertical. Create and implement strategic solutions to help key clients accomplish their long-term objectives.

• Be the primary point of contact and establish long-term strong relationships with customers
• To oversee the company’s relationships with its most significant clients
• Build & drive the strategy for various accounts in their region
• Achieve revenue targets assigned YOY

Principal Accountabilities

• Responsible for new Key Account acquisitions and farming long term key customers by comprehending their requirements
• Develop trust relationships with portfolio of major clients to ensure they do not turn to competition
• Acquire a thorough understanding of key customer needs and requirements for retention and growth
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Serve as the link of communication between key customers and internal departments to facilitate client need fulfilment
• Ensure customer success through post-sales support, managing concerns and issues faced by customers
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• You should be able to interpret data and sales figures to develop business and marketing strategy.
• Work closely with K 12 team on these HVO customers
• Have in-depth product knowledge across K 12 and Cross sales products
• Driving business through sales/business analytic, effectively leveraging the CRM data
• Propose Cambridge suite of products to these customers, evaluate the best fits and pitch relevant product offerings
• Assisting regional teams with product presentations & ideate regional strategies for each product category from implementation to delivery.
• GTM Strategy for current products and Internal stakeholder management
• Identifying new post covid19 trends, and suggest products based on the same lines

Knowledge & Experience

• 7-8 year experience in corporate sales. Proven experience as key account manager with core experience in Digital & Blended Products, E-commerce & Ed-tech. Govt sales experience would be an added advantage.
• Experience in sales and providing solutions based on customer needs
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Natural relationship builder with integrity, reliability, and maturity.
• Capability to manage and influence senior stakeholders.
• Excellent listening, problem solving, negotiation, and presentation skills.
• Excellent time and project management skills.
• Expert at Microsoft Office Suite, Google Apps, Salesforce and help desk support software.
• Demonstrated consultative selling skills and focus on Account profitability.

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