Branch Looking for Lead Global Billing & Revenue Ops at Bengaluru, Karnataka Full Time

As a Lead Global Billing & Revenue Ops at Branch, we are expanding our Global Billing & Rev Ops team and looking for a Lead to thrive in a fast-paced and customer-facing environment. The Global Billing & Rev Ops team provides global support to various cross-functional teams, and you’ll work with internal stakeholders and external customers to ensure an effortless customer experience while maintaining accuracy in all billing and accounts receivables transactions. You’ll get the opportunity to make an impact and create a scale for a growing Finance organization.

The Global Billing & Revenue Ops team supports the Sales, Deal Desk, Customer Success and Legal organization by performing contract reviews and approval of financial, billing, payment and tax terms. Additionally, this team owns the management of billing operations, A/R (Collections) portfolio, and cash applications, among other activities. The Lead – Global Billing & Rev Ops will be hands-on and support our global team.

As a Lead Global Billing & Revenue Ops, you’ll get to:

• Support with the processing of system transactions such as service provisioning (activation), cash applications, cancellations, and other service related requests (e.g., Billing & Collection).
• Handle outbound collection efforts & Inquiries for domestic and international accounts with a ‘Partners First’ mentality and enhance customer experience towards excellence.
• Maintain accuracy, integrity, and completeness of the accounts receivable portfolio by resolving invoice disputes and collecting past due receivables.
• Maximize cash collection to meet/exceed monthly cash targets.
• Strong business writing and customer service background, with proven experience handling and overseeing customer inquiries and billing disputes in writing.
• Advocate for the customer with a good business sense, to strike a balance between protecting the company’s business interests and promoting customers’ need for a superior customer experience.
• Work across departments to research and resolve invoice disputes and requests for exceptions, in a timely manner.
• Assist the organization to maintain and monitor business financials, and support the organization’s short-term and long-term business goals.
• Support the organization in developing and implementing procedures/policies to support the organization’s objectives in a way they can be enforceable, reduces organizational/operational expenses, and increases efficiency.
• Work cross-functionally to develop and optimize billing processes and systems for international markets.
• Support the Finance/Billing Organization with special projects as requested.

You’ll be a good fit if you have:

• Bachelor’s degree in Accounting, Finance or Business Administration; MBA or Masters in Finance preferred.
• 7+ years of experience in billing operations & AR.
• Working independently and also as an integral part of the overall team
• Strong business writing and customer service background, with proven experience handling and overseeing customer inquiries and billing disputes in writing.
• Problem solving skills and are a good decision-maker, with the ability to work independently, effectively, and efficiently with minimum supervision.
• Flexibility with working hours given the global coverage of this role.
• System Understanding of Netsuite, Zuora, SFDC would be good to have.