About BNP Paribas Group:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.
About Business line/Function :
Client Management Operations team is leveraging an integrated model; the Client Management Operations Team delivers a comprehensive range of solutions to various business lines of the Group across the globe. The services include referential data management, Know Your Customer (KYC), Due Diligence preparation (client recertification and onboarding), credit administration and post-trade client services
Job Title:
Client Service Representative
Date:
11 Dec 2020
Department:
Client Management Operations ISPL
Location:
Mumbai
Business Line / Function:
CIB – Corporate and Institutional Banking
Reports to:
(Direct)
Head of Client Services ISPL
Grade:
(if applicable)
(Functional)
Number of Direct Reports:
Directorship / Registration:
NA
Position Purpose
Within the Global Markets Client Management division of BNP Paribas CIB, the EMEA Global Markets Client Service Technical Support team’s objective is to provide our clients with a top of the range service (valuation reports, event notifications, factsheet) and ensure a dedicated follow up of their products.
Working closely with the different Global Market teams ( Sales , Business manager , Middle and Back Office, etc ) , métier ( GECD and FI ) and products ( Equity, Commodities, Credit, FX and Interest Rate derivatives, etc ), the EMEA Global Markets Client Service Technical Support engages all level of management internally in developing operational efficiency to advance the firm to firm relationship.
Overall, through a dedicated operational relationship and a single point of contact, the team is responsible for the client satisfaction on any Post trade services.
The job holder will be responsible for the day to day management of the team, ensure quality standards are maintained and exceeded. Reaching Operational excellence is expected for this role. The job holder will also have good technical skills and be able to problem solve and trouble shoot incidents and find appropriate workarounds
Responsibilities
Technical & Behavioral Competencies
Specific Qualifications (if required)
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Organizational skills
Communication skills – oral & written
Client focused
Critical thinking
Transversal Skills: (Please select up to 5 skills)
Analytical Ability
Ability to develop and adapt a process
Ability to understand, explain and support change
Choose an item.
Choose an item.
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 2 years
: IN-MH-Mumbai
: Standard / Permanent
: OPERATION PROCESSING
: Full-time