Barclays Hiring for Letter of Credit Document Examiner Job at New Delhi Full Time

• Ensure all transactions are processed within SLA. Touch base with AVP for any assistance.
• To be agile and comprehend given set of instructions by rational judgement and apply the same for day to day transaction processing

• Responsible for performance management of the team through individual performance plans, setting of objectives and regular reviews
• Develop a high performing team culture through regular communication, coaching, team building and performance management.
• Maintaining up to date skills matrix to ensure training needs of individuals and the team are met.
• Development of teams core skills to enable them to complete all the task of the team and work with and coach team members to identify and work toward achieving future career objectives.
• Apply the formal HR processes as appropriate to deal with cases of poor or inappropriate conduct-DC&G, H&S, Sickness.
• Ensure the team is fully resourced and equipped to handle work flow at all times.
• Apply the principles of Equality and Diversity in Managing people fairly.
• Recognise exceptional performance and be a champion of local incentive schemes and reward activities as they apply.
• Provide annual bonus recommendations to operations managers within parameters given and own the delivery of the message to team members as they relate to the bonus award given.
• Responsible for making Trade a great place to work, seeking out staff feedback and addressing issues that need improvement.

Workflow Management (20%)

• A full understanding of the systems used to process Trade Instruments – TradeManager / Tradeflow and Swift .
• Own the team capacity planning and forecasting both short and long term to enable effective manpower and resourcing requirements.
• Responsible for coordinating holiday, sickness and absence leave to ensure that the team has sufficient cover at all times.
• Identifying overtime requirements and managing the team effectively to meet needs.
• Identify and analyse errors, complaints and loss trends to ensure processes follow best practice and defects are minimised.
• Take ownership for considering all request for flexible working and change of hours and providing robust feedback on decisions to decline/accept based on operational capacity.

Customer Focus (15%)

• Deliver Customer SLAs and KPIs & drive a ‘Right First Time’ culture
• Build relationships with customers and stakeholders, recommending and responding to process improvement suggestions to ensure that we are the ‘Go to Bank’
• Maintain / improve customer satisfaction scores in line with KPIs taking action to address issues identified in feedback
• Lead customer visits and proactively offer education sessions to customers where required.
• Build a sound understanding team’s position in the overall workflow/value chain within the team.
• Take ownership for managing quality levels and complaints to ensure targets in these areas are met.
• Role requires regular communication verbally and in writing requiring full Product knowledge technicalities with Trade Product, Trade Sales, Relationship Directors and customers at all levels up to Multi National Corporations.

Business Results (15%)

• Responsible for identifying, driving in and accepting process change and customer servicing improvements.
• Drive a culture of continuous improvement being responsible for monitoring and reviewing processes to generate ideas and improvements as appropriate
• Own the Management Information (MI) as it related to the team or process and ensure that any MI used or submitted for use is accurate, fit for purpose and relevant.
• Present MI to senior managers as required, answers questions and own actions resulting.
• Own team budgets and costs, taking responsibility for cost centre budget management and spend.
• Develop team members understanding of results and performance MI through regular communication and awareness sessions.

Communications (5%)

• Deliver effective communication to all stakeholders, customers and team members varying delivery methods and techniques as required
• Own all management communications, editing them to suit the audiences and taking responsibility for answering and resolving any queries raised.
• Ensure that all management communications are shared with team members in a timely manner
• Share best practice with fellow team managers ensuring that messages shared are consistent between teams.
• Take ownership of all questions and queries raised by team members and seek to resolve them in a timely manner.

Compliance and Risk (15%)

• Excellent knowledge of International Chamber of Commerce publications which support Trade product suite – URC 522, UCP 600 & ISP 98.
• Understand and be aware of Risks as they relate to Trade process and ensure that the relevant controls are in place to mitigate these.
• Act as the point of contact for the team process for Audit purposes.
• Own team members compliance to all Risk Controls as they relate to Team activities including joiners, movers and leavers.
• Report on any risk events that occur in a timely manner and comply with the processes for managing risk offering solutions where possible.
• Be personally responsible for teams adherence to regulatory requirements i.e. sanctions/ KYC/ AML/ Data privacy etc

• Graduate from a reputed Institute or University in any discipline (BA, BSc, B.Com, BBM, BHM etc.)
• Preferably Certified Documentary Credit Specialist (CDCS), CSDG and ACAMS certified
• Experience in SQL and reports will be an added advantage
• Fair understanding of UCP and ISP concepts

Skills that will help you in the role:

• Trade operations transaction processing/vetting
• Project management
• Migration of new products