Barclays Hiring for Assistant Manager BB BFA Collections Job at New Delhi Full Time

Job Title Assistant Manager BB BFA Collections

Location: Noida

About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

If you would like some flexibility, then please discuss this with the hiring manager.

Introduction:
Challenging roles covering in totality all products within BUK. Working within a pooled team of analysts and reporting to a collections manager, the job holder will support the core goals and objectives of the BFA Risk Team, with particular focus on Business Banking.

Role holders will be responsible for carrying out detailed levels of analytics to support the development, optimisation and subsequent performance monitoring of the Collection and Recoveries Credit Risk minimum strategy requirements and frameworks. Role holders will be expected to take a proactive approach to analytics and be able to work autonomously.

This role will also require providing appropriate 2nd Line of Defense Risk oversight and governance of Collection Operations. This will also include helping to ensure compliance to and embedment of, Group Policies/Local Business standards and Regulatory compliant solutions by the Operation, through appropriate and independent oversight.

This role will require the job holder to engage with a variety of Stakeholders outside of the BFA Risk team, including Operations, Legal and Compliance as well as the Product Business teams.

What will you be doing?

Controls & Governance c. 10%

• Support the embedment of a governance framework between Risk, Product and Operations, attending and contributing to relevant committees that facilitates Risk fulfilling their role as an independent second line of defence, as required by the Heads of Secured/Unsecured, Risk
• Support the review of completeness and effectiveness of first line operational controls as required by the Head Secured/Unsecured, Risk, including adherence to minimum risk requirements
• Help identification & escalate emerging risks (all types) & issues to Head of Secured/Unsecured Risk/relevant forum / committee

Risk segmentation, Toolkit Development and Government Schemes c50%

Through analytics, support the program of continuous improvement across all key elements of collections activities, in particular driving optimisation of minimum risk requirements and segmentation, from Pre arrears, through forbearance, core collections and recoveries strategies and debt placement, as appropriate:

• Undertake analysis and propose appropriate risk segmentation to drive minimum strategy requirements
• Support ongoing tracking and performance of end to end (Collections & Recoveries) minimum risk strategy requirements, including the framework for the treatment of the customer (e.g. self-cure period, when contact should start, thresholds for number of attempts etc). Propose adjustments as appropriate
• Support review and continued optimisation of a remedial toolkit for all stages in C&R providing solutions for short and long term financial difficulties (ensuring compliance with Policy and Regulation), including correct forbearance classifications

Review Process & Performance Management c. 30%

• Support the team to ensure appropriate MI in place to allow for effective monitoring of portfolio performance & early identification of areas outside appetite, with clearly defined routes for escalation
• Support the team to drive optimal forbearance reporting which is compliant with Group policies/standards and Regulation
• Using MI, provide structured check and challenge of current performance trends with clear feedback loop into strategy optimisation
• Investigate (analytically) unexpected changes in performance escalating/ disseminating findings through appropriate channels
• Support the team to provide oversight to operational capacity planning process

Strategic Agenda c.10%

• As an SME, engage proactively to assist analytically in any strategic programs of change/optimization/Regulatory improvements, including activities from the Risk Strategic Agenda, Operations Transactional Cycle 12 workstream and Government Schemes

What we’re looking for:

• Strong SAS/SQL
• Strong communication skills (written and oral), with ability to articulate complex issues at an intuitive level to a non risk audience
• Ability to think creatively – to challenge the norm and drive through solutions in the face of adversity and challenge

Skills that will help you in the role:

• Good understanding and experience of working in a Retail Credit Risk environment, preferably with Business Banking knowledge
• Awareness of Regulatory landscape and requirements governing Risk, specifically BFA.
• Commercial awareness

Where will you be working?

Noida

Be More at Barclays

At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone’s contribution.

Integrity

We operate with honesty, transparency and fairness in all we do.

Service

We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence

We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship

We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower

Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

Challenge

Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.

Drive

Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.