* Duties and Responsibilities – Responsibilities • Manage initiatives related to customer retention and business cross-sell • Meeting & exceeding business goals/targets for business loans through Lead fulfilment • Manage inbound and outbound channel business. • Retain manage & build a productive team of agents by constant engagement with partner teams. • Take care of customer escalations and complaint • Monitor & measure key metrices – productivity conversion • Effectively engage with Credit Operations & Risk teams.
Required Qualifications and Experience
* Experience / Skills Required • Post Graduates with relevant experience of 2-3 prior work experience of Direct sales or channel sales in loans. • Excellent Team Handling and problem resolving ability. • Good hands on experience and know how for working on Data Management and MS Office. • A good team leader to handle the team and achieve the set target. • Exceptionally high motivational levels and needs to be a self starter.