Project Management & Managing FD & Horizontal Projects, Engagement with verticals -Understand the Problem statement of Process & Solution Designing, Ops engagement for process solution, Branch process mapping, Review & AOP / LRS delivery.
Job Duties & Key Responsibilities
* Duties and Responsibilities – 1. Project planning and reporting Understanding of Loan Management Life Cycle Insurance Ops and Fixed deposited processes Receive project requirements from the businesses based on new product line and identify improvement projects and external / regulatory changes related projects. Generate ideas for improvement projects and brainstorm impact with counterparts in Operations/ Business team and gauge feasibility with IT team Add strategic value to processes through competition mapping and best practices adoption. Scout the technology landscape to ensure adoption of emerging solutions and maintain innovative edge Support role in building AOP and LRP strategies for the Operations vertical Participate in presentation with project priorities timelines quarterly plans etc. to Senior Team members & Operations Head for sign-off Prepare overall project plan for execution of projects and prioritize projects based on those with large impact or horizontal level impact Prepare monthly updates and reports on project status and progress to be shared with Supervisor and Head of Operations seek inputs on course correction 2. Project lifecycle management Understand change requirements and evaluate to take decision on selection of projects based on impact and extent of change Guiding the team for scoping of the project along with the relevant stakeholder for critical projects Conducting discussions with IT if required on major projects on issues related to deviations on delivery and timelines and work on the revisions. For all projects in post-production guide sustenance monitoring to ensure appropriate approach is adopted to better understand pilot response/ feedback and ensure smooth and stable pan-India execution. Guide team on the external practices / research may be followed operational processes and application in our business scenario. 3. Project management Review the project plans prepared by the team for all projects and provide inputs on enhancing effectiveness and efficiencies and deliver within timelines Review achievement of project milestones adherence to timelines etc.; Resolve issues roadblocks and escalations to ensure delivery as per desired objectives Engage with business stakeholders/ Operations to provide status update on projects (for business/ Operations initiated projects) and to update on delays / issues / deviations and agree on revision of timelines/ scope of project 4. Team development Establish individual performance expectations and regularly review individual performance of the team Identify and create development opportunities for team members to enhance functional knowledge
* Major Challenges – In-depth understanding of the FD Insurance businesses. Thorough knowledge and understanding of Centralized Operational and customer service processes as this impacts the projects decision / changes to be made to the processes. To understand legal & compliance implications of the changes in processes.
* Key Decisions / Dimensions – Following decisions are taken by the role: Recommendations on the improvement projects / horizontal impact projects. For all projects in post-production guide sustenance monitoring to ensure appropriate approach is adopted to better understand pilot response/ feedback and ensure smooth and stable pan-India execution. Guide team on the external practices / research may be followed operational processes and application in our business scenario. 6. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work Vertical Operations/ Business team: To understand requirements and share updates on deviations on milestones timelines feasibility etc. Legal & Compliance: To understand legal & compliance implications of the changes in processes IT teams: To discuss feasibility and resolve escalations related to deviations in timelines delivery etc. External Clients Roles you need to interact with outside the organization to enable success in your day to day work Vendors: To discuss the impact of changes in processes in their working / operations; Selection of vendors (1-2 projects in a year) 7. DIMENSIONS (Key numerical data which will reflect the scope and scale of activities concerning this job) Financial Dimensions (These should be quantifiable numerical amounts) NA Other Dimensions (Significant volume dimensions associated with the job) Total Team Size: 01 Number of Direct Reports: 01 Number of Indirect Reports: 00 Number of Outsourced employees: 0 Number of projects: 4-6 annually Project duration: 1 – 6 months (some upto 1 year)
Required Qualifications and Experience
* a) Qualifications b) Post- Graduation c) Work Experience Minimum 6-8 years of experience in financial industry Strong project management and stakeholder management skills Strong lending domain and process understanding d) Understanding of lending systems (FD Finacle, LMS FinnOne/Pennant,. basis the role)