* Duties and Responsibilities – • Responsible for Field Debt Collection of Credit Card in the respective location. • Personal Visit to high POS and Critical customers. • Identifying the Collection Agencies in the respective Location for Capacity building. • Managing Agencies and Collection Executives of Agency. • Ensuring timely allocation in automated or manual environment. • Delivery of Critical Collection Performance metrics in the location for Cards. • Ensuring legal guidelines are complied for entire collection structure in letter and sprits. • Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force. • Ensure adherence to the Code of Conduct. • Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. • Handle customer issues escalations. • Ensuring documented feedback and action taken on all cases in soft buckets. • Ensuring adequate “Feet on Street” availability bucket-wise / segment-wise. • Report for support on mechanism for legal / police issues. • Ensuring audit queries are complied with ensuring corrective and preventive action. • Manage productivity by fixing productivity parameters for Agencies / collection executives monitoring performance against set parameters like DRR and weekly milestones and daily review of agency field executives and agency in the location.
Required Qualifications and Experience
* • Demonstrated success & achievement orientation. • Good communication skills. • Negotiation Skills • Strong bias for action & driving results in a high performance environment. • Demonstrated ability to lead from the front. • Good Interpersonal skills. • Working knowledge of computers.