Bajaj FinServ
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Job Reference
* JR00092463
Job Summary
* Area Manager – Credit Operations/Senior Area Manager – Credit Operations
Job Purpose
“This position is open with Bajaj Finance ltd.”
Job Duties & Key Responsibilities
* Duties and Responsibilities – Duties and Responsibilities: • Capability and Capacity Building • Ideation capability & capacity building for optimisation and new process and workflows for efficiency. With focus on technology and automation. • Identifying training needs and ensuring with proper monitoring of Training Rollout & Implementation – Ensure smooth implementation of new builds liaison with L&D team for content preparation. Ensure feedback of end users for further improvements & sustenance management. • Identifying & solutioning improvement opportunities : Conducting VOC’s Surveys and branch visits for identifying opportunities and consulting subject matter experts data analysis and research for plausible solutions. • BRD Timelines & Quality – To adhere to BRD timelines discussed with the stakeholders. Also ensure that the build envisaged is chalked out in the BRD document comprehensively. • Stakeholder Alignment • Vendor identification and relationship building • Liaison with cross functional teams like IT Vendors BIU L&D to ensure project delivery & solutioning. • Providing assistance to Business and support function for efficient operations • Monitoring and ensuring BI activities including- Incentive for all Products; Monthly Review Automated Decks MIS Dashboard Database Management • Monitoring Policy and system administration team activities including- User ID Creation Temporary Mapping Identifying errors and Reporting BRD Review and UD Signoffs Continuous policy and system testing • Monitoring and evaluation of Projects • Monitoring and ensuring BRD Timelines & Quality – To adhere to BRD timelines discussed with the stakeholders. Also ensure that the build envisaged is chalked out in the BRD document comprehensively. • Monitoring and ensuring UAT Timelines & Quality – Ensure scenario development to cover all possibilities from the end user perspective and complete testing to meet the timeline requirements.
Required Qualifications and Experience
* Duties and Responsibilities: • Capability and Capacity Building • Ideation, capability & capacity building for optimisation and new process and workflows for efficiency. With focus on technology and automation. • Identifying training needs and ensuring with proper monitoring of Training, Rollout & Implementation – Ensure smooth implementation of new builds, liaison with L&D team for content preparation. Ensure feedback of end users for further improvements & sustenance management. • Identifying & solutioning improvement opportunities : Conducting VOC’s, Surveys and branch visits for identifying opportunities and consulting subject matter experts, data analysis and research for plausible solutions. • BRD Timelines & Quality – To adhere to BRD timelines discussed with the stakeholders. Also ensure that the build envisaged is chalked out in the BRD document comprehensively. • Stakeholder Alignment • Vendor identification and relationship building • Liaison with cross functional teams like IT, Vendors, BIU, L&D to ensure project delivery & solutioning. • Providing assistance to Business and support function for efficient operations • Monitoring and ensuring BI activities including- Incentive for all Products; Monthly Review Automated Decks, MIS, Dashboard Database Management • Monitoring Policy and system administration team activities including- User ID Creation, Temporary Mapping, Identifying errors and Reporting, BRD Review and UD Signoffs, Continuous policy and system testing • Monitoring and evaluation of Projects • Monitoring and ensuring BRD Timelines & Quality – To adhere to BRD timelines discussed with the stakeholders. Also ensure that the build envisaged is chalked out in the BRD document comprehensively. • Monitoring and ensuring UAT Timelines & Quality – Ensure scenario development to cover all possibilities from the end user perspective and complete testing to meet the timeline requirements.