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Accounting
Bajaj Finance Limited Hiring for Manager – Insurance COE at Pune Full Time
Job Description
Job Summary
* Manager – Insurance COE
Job Purpose
‘This position is open with Bajaj Finance ltd.’
Job Duties & Key Responsibilities
* Duties and Responsibilities – Duties and Responsibilities: Deliver an engaging and friction-less customer-focused digital experience across company assets like website customer service portal and various touchpoints. Assess the company’s digital assets on a daily basis to identify consolidate and report customer experience concerns. Analyse and synthe this data to measure and validate the performance of digital experiences primarily for customer journeys. Raise user stories and work along with functional units within marketing and business team to timely deliver the revised journeys. Work with the product design team to develop and deliver the new customer journeys Own and deliver the KPIs for a zero-error environment and high NPS. Continuously assess competitor scans and market landscape to generate most up-to-date insights findings and the best digital consumer experience practices across platforms. Develop and manage digital capabilities for Insurance business Managing digital platforms KPI’s & deliveries Owning factual correctness of all Insurance related content on digital assets Engage with internal stakeholders for requirement gathering for the Insurance Services Team Ensuring timely communication to internal and external stakeholders on project deliverables. Identify new trends in digital marketing evaluate new technologies that can be leveraged for productivity increase & enrich customer experience Manage customer engagement & experience on digital assets Fair understanding of payment process required Develop and manage digital marketing campaigns would be added advantage
Required Qualifications and Experience
* Required Qualifications and Experience: Minimum qualification required is MBA with 3-5 years of full-time experience in managing digital property Insurance digital sales experience and monetizing online assets a plus Strong relationship management, organizational and project management skills Strong interest in technology or digital marketing Understanding and knowledge of Business Processes required for Insurance Strong written and oral communication skills required along with the ability to tailor communication style to both technical and non-technical audiences. Interest and passion to work on IT applications and projects which supports businesses.
* Manager – Insurance COE
Job Purpose
‘This position is open with Bajaj Finance ltd.’
Job Duties & Key Responsibilities
* Duties and Responsibilities – Duties and Responsibilities: Deliver an engaging and friction-less customer-focused digital experience across company assets like website customer service portal and various touchpoints. Assess the company’s digital assets on a daily basis to identify consolidate and report customer experience concerns. Analyse and synthe this data to measure and validate the performance of digital experiences primarily for customer journeys. Raise user stories and work along with functional units within marketing and business team to timely deliver the revised journeys. Work with the product design team to develop and deliver the new customer journeys Own and deliver the KPIs for a zero-error environment and high NPS. Continuously assess competitor scans and market landscape to generate most up-to-date insights findings and the best digital consumer experience practices across platforms. Develop and manage digital capabilities for Insurance business Managing digital platforms KPI’s & deliveries Owning factual correctness of all Insurance related content on digital assets Engage with internal stakeholders for requirement gathering for the Insurance Services Team Ensuring timely communication to internal and external stakeholders on project deliverables. Identify new trends in digital marketing evaluate new technologies that can be leveraged for productivity increase & enrich customer experience Manage customer engagement & experience on digital assets Fair understanding of payment process required Develop and manage digital marketing campaigns would be added advantage
Required Qualifications and Experience
* Required Qualifications and Experience: Minimum qualification required is MBA with 3-5 years of full-time experience in managing digital property Insurance digital sales experience and monetizing online assets a plus Strong relationship management, organizational and project management skills Strong interest in technology or digital marketing Understanding and knowledge of Business Processes required for Insurance Strong written and oral communication skills required along with the ability to tailor communication style to both technical and non-technical audiences. Interest and passion to work on IT applications and projects which supports businesses.