We are looking for a Campaign Operations Sr. Associate to join the Marketing Operations team within our Marketing department. Campaign Operations is a critical function that brings together campaign execution and marketing technology. In this role, you will be responsible for pre and post-campaign support by way of advising, troubleshooting, documenting and optimizing key systems and processes. This role partners closely with internal stakeholders across the Customer, Segment, Events and Demand Center Marketing functions as well as our internal business partners in athenaIT and the Commercial (Sales) Operations team. But enough about us; let’s talk about you.
You possess strong technical expertise, are proficient with Salesforce and have an appetite to learn more. You have great analytical skills, an affinity for operational excellence, and are a problem solver that enjoys tackling challenges head on. You have a desire to dig into complex concepts and processes and synthesize the information in a way that facilitates understanding and application of said knowledge, concepts, and processes across our diverse stakeholder audience.
The Team: Marketing operations team provides operational support for athenahealth’s Marketing organization and responsible to ensure that timely and accurate US healthcare provider data is available for Marketing and Sales activities.
Define and continuously refine end-to-end campaign processes from the intake and planning to QA and launch with established SLAs for our campaign operations.
Serve as a trusted subject matter expert on how internal systems work; partner with team members to support ticketing process for prioritizing internal requests from multiple stakeholders and driving technical resolution to completion
Identify and document workflows, content, owners, deliverables, QA process and SLA across the campaign lifecycle- Govern said processes and drive compliance to workflows with a focus on enablement and access.
Partner closely with our Data Operations team to align processes and handoffs for all campaign work.
Serve as a liaison and business partner to our Compliance team to ensure Compliance requirements are seamlessly integrated into Campaign processes.
Support post campaign reporting as needed. Serve as a liaison and business partner to our Compliance team to ensure Compliance requirements are seamlessly integrated into Campaign processes.
7-10 years of experience in an Operations, Demand Generation, and/or Marketing Systems/Technology role. And 2+ years of hands-on experience with Salesforce CRM. Proficient to Advanced knowledge of Salesforce is required.
Advanced/Intermediate knowledge in MS Excel skills with very good hands-on experience is mandatory.
Good hands-on with MS Access, intermediate/advanced MS SQL is mandatory.
Excellent verbal and written communication skills.
Our Vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our Location: This role will be based in Chennai, India. Our Global Headquarters is located in Watertown, MA, just a few miles from Boston. We have two other India locations in Bengaluru and Pune.
Our Culture: At athenahealth, our employees (or “athenistas”) are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients and partners. We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills. If you are looking for a company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you.
Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, collaborative workspaces and dog-friendly offices – just to name a few.
Here’s our v ision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19 th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don’t take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare : It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas , as we call ourselves — spark the innovation and passion needed to accomplish our goal . We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: W e are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability .
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility ( CSR ) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued .
We also encourage a better work-life balance for athenistas with our flexibility . W hile we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
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