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You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Functional Description
Enterprise Marketing Platforms & Solutions (EMPS) is a global organization that sits within Enterprise Digital & Data Solutions (EDDS) and is American Express’ marketing services center of excellence with the charter of driving high quality, customer-first marketing that accelerates business growth through optimized go-to-market solutions and the development of best-in-class mar tech products & processes. Marketing Campaigns are critical drivers of American Express strategy to acquire, engage and retain customers. Marketing teams across US & International need best in class tools and processes to enable flawless and timely delivery of their campaigns to unlock the value for our customers and prospects. The Global Marketing Delivery Solutions (GMDS) team is responsible for supporting marketers in their end to end journey of campaign targeting, execution, delivery and fulfillment processes as well as supporting in process enhancements and platform transformations.
Key Responsibilities:
Project/Stakeholder/Change Management: Drive alignment, prioritization and short- and medium-term product feature development and longer term transformative change management in close partnership with Product/Platform owners, Technology, Risk, Privacy, Compliance & Marketing Managers.
Conduct thorough assessment of all platform/processes and lead relevant and impactful process improvements and drive efficiencies.
Generate insights from cardmember data, campaign execution trends and provide potential solutions to the stakeholders for optimal product/feature build/changes.
Delivering all the projects/tasks within the established plan and defined timelines. Lead communication and robust governance for enterprise initiatives which impact Marketing value chain.
Responsible to create/maintain best practices and documentation to ensure future scalability, cross-training, and enhancements.
Keeping up to date with industry trends and tools in the field of best project management/process improvements.
Lead a diverse and highly motivated team of colleagues.
Build trust with and inspire the team.
Critical Factors to Success:
Must have excellent project management and change management experience along with stakeholder management, collaboration & negotiation skills.
Self-starter and ability to generate new ideas in an ambiguous environment.
Understand complex business problems with ease and solve complex problems with a highly analytical approach.
Problem solving skills (information seeking, analytically thinking and being proactive).
Ability to multi-task – maintains focus despite interruptions. Quickly re-evaluates priorities based on new information; quickly shifts attention between tasks/projects.
Ability to tailor communications so that they are appealing and understandable. Ability to convey technical and business information clearly and concisely to groups or individuals either verbally or in writing.
Comfortable with emerging technologies/trends- Experience in building product roadmaps and capability integration would be preferred.
Cross Geographic collaboration: Displays cultural sensitivity; builds cross –cultural relationships and works effectively in a global environment.
Qualifications:
Candidate should have a Bachelor’s/Master’s degree in Management, Marketing, IT or Engineering from a recognized university
10+ years of relevant work experience
Working Knowledge of Office skills such as Excel, PowerPoint. MS Visio etc.,
Understanding of application architecture and technology infrastructure preferred
Basic understanding of Big Data Technologies (Python/PySpark, Hive, SQL etc.,) – Preferred
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
