This position will be responsible for managing the top customers (excluding Centurion) for Consumer Cards through Centralized Account Development. This position will be pivotal in driving portfolio growth, cross-sell, customer satisfaction and client retention targets for top customers. The intent is to interact with these members through high touch Servicing, Travel, Experiences and Lifestyle propositions. Supports Managers in the administration of Marketing plans and/or forecasts.
Critical Factors to Success:
Understand the profile, preferences, history and revenue potential of each segment in the portfolio
Collaborate with Product and marketing teams to conceptualize and implement initiatives to drive portfolio growth, cross – sell and retention target.
Consultative engagement with the objective of maximizing the value of the Card and demonstrate share shift
Develops & manages a close relationship with cross functional teams within American Express such as Product, Marketing, World Service, Travel & Lifestyle, Credits and Risk
Provide a friendly, efficient consultative service that engages customer with the service & optimizes revenue opportunities by proactively anticipating customer requirements & building brand loyalty.
High level of Customer service and engagement orientation
Excellent oral and written communication skills.
Outstanding listening skills and capacity to articulate effective actions based on identified needs and profile.
Ability to build a highly engaged relationship with a High Value Premium customer portfolio.
Graduate
Excellent Communication Skills
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.