When you attract people who have the DNA of pioneers and the DNA of explorers, you build a company of like-minded people who want to invent. And that’s what they think about when they get up in the morning: how are we going to work backwards from customers and build a great service or a great product – Jeff Bezos
Amazon.com’s success is built on a foundation of customer obsession. Have you ever thought about what it takes to successfully deliver millions of packages to Amazon customers seamlessly every day like a clock work In order to make that happen, behind those millions of packages, billions of decision gets made by machines and humans. What is the accuracy of customer provided address Do we know exact location of the address on Map Is there a safe place Can we make unattended delivery Would signature be required If the address is commercial property Do we know open business hours of the address What if customer is not home Is there an alternate delivery address Does customer have any special preference What are other addresses that also have packages to be delivered on the same day Are we optimizing delivery associate’s route Does delivery associate know locality well enough Is there an access code to get inside building And the list simply goes on. At the core of all of it lies quality of underlying data that can help make those decisions in time. The person in this role will be a strong influencer who will ensure goal alignment with Technology, Operations, and Finance teams. This role will serve as the face of the organization to global stakeholders. This position requires a results-oriented, high-energy, dynamic individual with both stamina and mental quickness to be able to work and thrive in a fast-paced, high-growth global organization. Excellent communication skills and executive presence to get in front of VPs and SVPs across Amazon will be imperative.
Key Strategic Objectives: Amazon is seeking an experienced leader to own the vision for quality improvement through global address management programs. As a Business Intelligence Engineer of Amazon last mile quality team, you will be responsible for shaping the strategy and direction of customer-facing products that are core to the customer experience. As a key member of the last mile leadership team, you will continually raise the bar on both quality and performance. You will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-moving set of priorities, competitive pressures, and operational initiatives. You will partner closely with product and technology teams to define and build innovative and delightful experiences for customers. You must be highly analytical, able to work extremely effectively in a matrix organization, and have the ability to break complex problems down into steps that drive product development at Amazon speed. You will set the tempo for defect reduction through continuous improvement and drive accountability across multiple business units in order to deliver large scale high visibility/ high impact projects. You will lead by example to be just as passionate about operational performance and predictability as you will be about all other aspects of customer experience.
The successful candidate will be able to:
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Vet