Amazon Hiring for Business Analyst, Customer Experience Strategy at Bengaluru / Bangalore Full Time

Job Description :
Job summary
Amazon is seeking a Business Analyst, Customer Experience Strategy based in Bangalore, India. Our team performs continuous measurements of our customers experience to drive improvements and make recommendations to our senior leaders worldwide. The business analyst will work with large unstructured data sets, build metrics/ trends and identify opportunity areas for Amazon. The successful candidate will be an analytically driven team player, with an excellent attention to detail and a keen business sense who wants to explore customer experience improvement opportunities.

Key Responsibilities

• Pull, analyze and use data to build metrics and business cases to support decision-making.
• Design analysis/ new metrics to help measure and communicate customer experience improvement areas
• Work with teams across Amazon to procure relevant data sets and create buy-in for use of newly created metrics.
• Define, design and maintain data repository and reporting dashboards.
• Continuous innovation and process improvement efforts to drive efficiencies

In addition, you will innovate on behalf of our customers and build new methodologies and products to continuously improve our service. The role will allow you to make a real impact for our customers from Day 1 and provide a dynamic, innovative and fast-paced environment to constantly build your skillset and address new challenges.

Basic Qualifications :

• 3+ years relevant experience in financial/business analysis
• Experience defining requirements and using data and metrics to draw business insights
• Experience making business recommendations and influencing stakeholders
• Experience with SQL
• Experience in Excel

• BA/BS in Business, Operations, Finance, Engineering, Computer Science, Mathematics or equivalent
• Highly proficient in SQL and experience in data visualization platforms (e.g. Tableau, PowerBI, Quicksight)

Preferred Qualifications :

• Ability to work in a fast-paced environment and dealing with ambiguity
• Ability to work with business partners in understanding the business requirements and implementing solutions to support analytical and reporting needs
• Background in statistical analysis and/or data modeling is a plus
• Knowledge of programming languages is a plus (HTML, XML, CSS, Javascript, Oracle and Linux/Unix)