Identifying deficient areas and action plan for the same
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Achieve daily, weekly, monthly targets on Individual and Team level
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Achieve 100% compliance with the laws and regulations
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Lead continuous process improvement initiatives
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Provide “On the Job” training to new associates
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Any other duties assigned by manager
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Candidates should be enthusiastic and ready to work in pressure
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The role includes more than just typing and the candidate is expected to carry out other administrative duties too.
SUPERVISORY RESPONSIBILITIES:
This position does not have any supervisory responsibilities.
LANGUAGE REQUIREMENTS
Required
English
Ability Level
Business Fluent
Required
Hindi
Ability Level
Business Fluent
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Maintaining spreadsheets and databases
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Prepare reports
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Maintain filing
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This position may require some responsibilities. The Company is looking for candidates who are enthusiastic and who can take on more responsibilities, grow with the Company and be promoted to the next level
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Graduate from any stream with good alphanumeric typing speed
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Good understanding and spoken English
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Good computer skills in Windows, Word, Excel, PowerPoint and Internet/Intranet
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Acceptable typing speed
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Ability to perform assigned work independently
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Strong oral & written communications skills with problem solving ability
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Knowledge of financial services and secured mortgage is an added advantage
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Ability to set priorities and meet deadlines
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Attention to detail
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Capability to think out of the box
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Keen customer centric approach with skills in addressing client concerns and resolving escalations within prescribed time frame
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Ready to work night shifts and on Indian holidays. Separate allowance will be provided for night shifts
EDUCATION:
Bachelor’s/ Master degree in any discipline
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance Instructions, and procedure manuals, ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply and divide in all units of measure, using whole Numbers, common fractions and decimals. Ability to compute rate, ratio, and Percent and to draw and interpret bar graphs.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in Situations where only limited standardization exists. Ability to interpret a variety of Instructions furnished in written, oral, diagram or schedule form.
CERTIFICATES, LICENSES, REGISTRATION:
Candidates with quality related certification/licenses will be preferred.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; Use hands to finger, handle, or feel; and talk or hear. The employee is occasionally Required to climb or balance. The employee must occasionally be required to lift and/ Or move up to 50 pounds. Specific vision abilities required by this job include close Vision, distance vision, color vision, peripheral vision, depth perception and ability to Adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. Reasonable Accommodations may be made to enable individuals with disabilities to perform the Essential functions.
While performing the duties of this job, the noise level in the work environment is Usually moderate.
ABOUT THE COMPANY:
AIS is a Texas-based fintech firm committed to lowering operating costs, improving quality and reducing cycle time with back-office automation, highly skilled talent and standardized reporting and analytics solutions. AIS manages the day-to-day work so our clients can focus on growing their business. We review client processes, eliminate non-value adds, and enhance productivity. We build financial and legal technology to automate and optimize workforce performance. We recruit, train, and manage specialized human resources to meet staff augmentation needs. We equip decision makers with deep data sets and forward-thinking analytics so they can make smarter business decisions and create better customer experiences. We serve a variety of industries including banking, automotive finance, credit card, mortgage, insurance and telecommunications.