Hiring Relationship Manager
︎Industry: Bank (On Role)
︎Experience: Minimum 1+ Year Experience in Bank/insurance is mandatory
︎*Location: Cochin, Kerala*
︎Qualification: Degree Mandatory
JOB DESCRIPTION
1. Customer Engagement
2. Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.
3. Call handling as per defined standards.
4. Right cross-sell of products basis profiling and engagement.
5. Penetration of products across groups.
6. Sales across all product segments-TPP, Assets, Cards etc.
7. Acquiring & grouping of all related IDs of the Primary ID.
8. Use of triggers to track maturity of FDs, movement of CASA balances etc.and prevent outflow.
9. Ensure Staff are trained on product knowledge and requisite certifications.
10. Income to be generated at a customer level.
11. Achieve Quality benchmarks defined from time to time.
12. Complete and accurate capture of call interactions, including profiling thereby aiding relationship management
13. Candidate Should be able to work under pressure
Skills Required
1. Planning and Organizing Skills
2. Interpersonal Skills
3. Sales and Influencing Skills
4. Communication
5. Knowledge of Competition
6. Awareness of Banking regulations
7. Credit knowledge when required
8. Good Administrator
Job Type: Full-time
Salary: ₹26,000.00 – ₹35,000.00 per month
Benefits:
Schedule:
Supplemental Pay:
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Speak with the employer
+91 9895640746