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Key functions will be:
Coordinate with branch sales team and support BSM, SMs for lead conversion
Tele-calling / follow up on leads given by sales team and Corporate office
Coordinate customer walk in branch. Explain product details to customer and suggest scheme based
on need analysis
Conduct self gold valuation and inform gold loan amount. Manage external gold valuation process i.e.
interacting with valuator making sure that the process is followed
Update valuation details in system i.e. Gold portal and loan booking system
Ensure loan processing completed within stipulated TAT.
Follow up with delinquent customer and ensure that customer does not cross 30 DPD bucket
Follow up with customer for timely interest collection
Gold loan file disbursal in system (this could be done by BOM for most Branches)
Custody of gold packets in the office, record it as per process
Raise Payment Request / Cheque Disbursement, record it as per process
Arrange to send the complete file to COPS as per process.
Manage Related MIS, interface with COPS, regional teams as might be required.
Co-ordinate with central telecalling team for collections / follow up for payments from overdue
borrowers
Customer Support / Service as required.
Coordinate with branch sales team and support BSM, SMs for lead conversion
Tele-calling / follow up on leads given by sales team and Corporate office
Coordinate customer walk in branch. Explain product details to customer and suggest scheme based
on need analysis
Conduct self gold valuation and inform gold loan amount. Manage external gold valuation process i.e.
interacting with valuator making sure that the process is followed
Update valuation details in system i.e. Gold portal and loan booking system
Ensure loan processing completed within stipulated TAT.
Follow up with delinquent customer and ensure that customer does not cross 30 DPD bucket
Follow up with customer for timely interest collection
Gold loan file disbursal in system (this could be done by BOM for most Branches)
Custody of gold packets in the office, record it as per process
Raise Payment Request / Cheque Disbursement, record it as per process
Arrange to send the complete file to COPS as per process.
Manage Related MIS, interface with COPS, regional teams as might be required.
Co-ordinate with central telecalling team for collections / follow up for payments from overdue
borrowers
Customer Support / Service as required.
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