NTT Data Hiring for Business Analysis Senior Specialist at India Full Time

Business Analyst – Skills , Roles and responsibilities.

• Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
• Drive automation resolution percentage by introducing new use cases and enhancing existing workflows
• Good Knowledge on service desk processes and knowledge on Windows, Unix, Network tickets
• Conducts interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Perform quality assurance
• Communicates changes, enhancements, and modifications of business requirements – verbally or through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• Define reporting and alerting requirements
• Own and develop relationship with partners, working with them to optimize and enhance our integration
• Help design, document and maintain system processes
• Report on common sources of technical issues or questions and make recommendations to product team
• Communicate key insights and findings to product team
• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer

Work Timings:
4:00 pm to 1:00 am
Years of Experience : Min 5 years
Domain : Cloud/infra automation.