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You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Team : EMPS : Global List Solution ( International List Solution – Review & Advisory)
Job Description:
Marketing Campaigns are critical drivers of American Express strategy to acquire, engage and retain customers. Marketing teams across international need best in class tools and processes to enable flawless and timely delivery of their campaigns to unlock the value for our customers and prospects. The EMPS – GLS- International List Execution team is responsible for supporting campaign targeting, execution, delivery and fulfillment.
This B28 position will play a key role in reviewing campaign set up and supporting International Marketers campaign queries. This is an advisory role where candidate will be primarily responsible to support and guide marketers for setting up various types of marketing campaigns. Key focus is on timely and accurate resolution to drive accuracy, standardization, efficiency and risk reduction in the campaign targeting process for all International markets.
Key Responsibilities:
Campaign Review – Daily review of the work queue for campaign’s set up accuracy to ensure flawless execution. Review campaigns stuck due to pending details or quality failure. Arrange for missing information or clear the defect for successful campaign execution.
Campaign Advisory – Support marketers with queries related to campaign step up and accurate targeting. Understanding the complexities and nuisances of the process dependencies and system capability to give an efficient and quick response to the marketer. Work closely with Marketing consulting teams gather the requirements, assess the needs/impacts and create/maintain/enhance the documentation related to various projects
Maximize Relationships – Proactive communication with Marketers to inform them about any outages, its impact and help them with resolution. Strong collaboration and partnership with key stakeholders within and outside of EMPS
Liaison with Technology – Work closely with Technology teams to understand any system changes or outages and be well prepared to support the marketer.
Process Efficiency: Identify process efficiencies leading to better marketer experience and improve speed to market.
Academic Background:
Post Graduate Degree in economics / management / statistics / operations / marketing.
Past Experience:
0-2 years of relevant expeience in similar or related domain.
Project Management
Multi- Market Environment
Change Management
Process Improvement Projects
Behavioural Aspects
Excellent project management, collaborating & negotiation skills.
Highly motivated and self-starter
Good communication (verbal & written) skills – Ability to tailor communications so that they are appealing and understandable.
Ability to convey technical and business information clearly and concisely to groups or individuals either verbally or in writing.
An eye for detail – Be able to review information for accuracy and identify better solutions
Problem solving (information seeking, analytically thinking and being proactive)
Ability to understand the audience and mold his/her communication style and content to suit the audience
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
